The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling.

Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints.

Job Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems / services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods / styles.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.
• May perform additional duties as assigned.

Additional Requirements

Experience - 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelors degree in lieu of experience

Education - High School diploma or equivalent

Last updated : 2024-05-25