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Patient Access Associate 2- Family Medicine (Vienna)
$39k-48k (estimate)
Full Time
2 Days Ago
Inova Health System is Hiring a Patient Access Associate 2- Family Medicine (Vienna) Near Vienna, VA
The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints.
Job Responsibilities
- Expresses sincere concern and empathy when dealing with customer complaints.
- Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
- Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
- Identifies and communicates payroll authorization and referral requirements to patients.
- Explains insurance benefits and patient liability by using appropriate communication methods/styles.
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
- Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
- Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.
- May perform additional duties as assigned.
Additional Requirements
Experience - 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle. Or Bachelors degree in lieu of experience.
Education - High School diploma or equivalent
Job Summary
JOB TYPE
Full Time
SALARY
$39k-48k (estimate)
POST DATE
05/22/2024
EXPIRATION DATE
06/07/2024
WEBSITE
inova.org
HEADQUARTERS
Falls Church, VA
SIZE
>50,000
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