2 Patient Service Representative 2 Neurology Jobs in Fairfax, VA

SORT BY

SET JOB ALERT

OFF

Details...

Patient Service Representative 2 Neurology

Inova Health System

Fairfax, VA | Full Time

$42k-52k (estimate)

2 Weeks Ago

Patient Service Representative 2 Neurology

Inova Health System

Fairfax, VA | Full Time

$44k-55k (estimate)

2 Weeks Ago

Patient Service Representative 2 Neurology

$42k-52k (estimate)

Full Time 2 Weeks Ago

Save

Sorry! This job is no longer available. Please explore similar jobs listed on the left.

Inova Health System is Hiring a Patient Service Representative 2 Neurology Near Fairfax, VA

The Patient Service Representative 2 demonstrates accountability, accuracy, and effective communication skills relative to departmental goals. Responsible for inbound calls from a minimum of two departments to support patients in scheduling, completes all registration processes, verifies insurance coverage to ensure approval and provides accurate information to the patient to ensure a great experience with any of their needs.
Job Responsibilities

Works independently to complete incoming calls without close supervision; Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
Selects an appropriate method of communication for audiences and adjusts communication style when needed.
Follows EPIC scheduling process to identify the best provider for the patient's appointment needs.
Exceeds all contact center metric goals to ensure calls are handled effectively and efficiently; includes Availability Rate, Avoidance Rate, First Call Resolution, Patient Survey Responses and Quality Assurance Scores.
Interviews patients to secure and document required medical, financial, demographic and insurance information.
Navigates communication for Patient to Practice/Clinic Front Desk, Nurses, and Physicians for any medical or appointment needs.
Ensures needed internet services to work successfully from home, and if not able to work remote due to equipment or service issues, will report to an identified location to provide patient and team support.
Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
Supports primary department and provides additional support coverage to two additional departments assigned based on staffing needs; also includes Patient Outreach support for primary department.
May assist with new hire training as well as assisting other contact centers based on staffing needs.
May perform additional duties as assigned.

Additional Requirements
Experience - 1 year healthcare or relevant experience. Or Bachelor's degree in lieu of experience.

Education - High School diploma or equivalent.

As a recipient of federal financial assistance, Inova Health System (“Inova”) does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, sex, sexual orientation, disability, or age in admission to, participation in, or receipt of the services or benefits under any of its programs or activities, whether carried out by Inova directly or through a contractor or any other entity with which Inova arranges to carry out its programs and activities.
This policy is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Affordable Care Act, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at 45 C.F.R. Parts 80, 84, 91 and 92, respectively.