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The Patient Access Associate 3 provides excellent service by identifying customer needs and fulfilling customer expectations. Performs assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures. Verifies and enters insurance information and authorization/referral requirements into databases. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services and ensures a safe patient care environment to the fullest potential, in an effort to achieve team goals.
Job Responsibilities
* Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
* Accepts and provides direct/honest feedback between team members in a non-punishing manner.
* Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
* Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
* Gathers information about customer complaints in a courteous and professional manner.
* Troubleshoots individual admission issues in collaboration with other departments/staff.
* Identifies and communicates payroll authorization and referral requirements.
* Delivers an acceptable volume of work with high levels of accuracy.
* May perform additional duties as assigned.
Additional Requirements
Experience - 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.
Education - High School diploma or equivalent.
Full Time
$41k-50k (estimate)
05/28/2024
06/15/2024
inova.org
Falls Church, VA
>50,000
The following is the career advancement route for Patient Access Associate 3 positions, which can be used as a reference in future career path planning. As a Patient Access Associate 3, it can be promoted into senior positions as a Business Office Supervisor- Healthcare that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Associate 3. You can explore the career advancement for a Patient Access Associate 3 below and select your interested title to get hiring information.