Patient Access Associate 2

Inova Benefits and Perks:

• Health, Vision, and Dental Coverage
• Tuition reimbursement and Educational Assistance
• Student loan assistance - up to $10,000!
• Paid parental leave for birth/adoption of a child
• Retirement benefits with match from day one
• Exclusive savings opportunities to in-store events, theme parks, discounts, movie tickets and local offerings and so much more!
• Competitive salary: Pay based experience
• Amazing Paid Time Off: Accrue PTO hours on your very first day of work

See Full List of Benefits Here:

Inova Family Practice is seeking a Patient Access Associate 2 to join the Clifton-Centreville team! This role is full-time day shifts working every other weekend.

Requirements for consideration:

• High School or GED
• 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle or Bachelors degree in lieu of experience

Job Responsibilities included but not limited to:

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.
• May perform additional duties as required.