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Inova | GoHealth Urgent Care is Hiring a Team Leader (Medical Assistant) - NOVA East Region Near Vienna, VA
JOB SUMMARY The Team Leader is responsible for providing guidance, instruction, direction and leadership to assigned centers and staff. The Team Leader will provide administrative support and coordinate daily staff activities to ensure efficient operation of GoHealth Urgent Care Centers. In a collaborative manner, the Team Leader will provide support to Medical Providers, Medical Assistants and patients through a variety of tasks related to patient care management, organization and communication. The Team Leader completes all activities accurately, with high quality and in a timely manner while living our vision and mission to provide “Unparalleled Experiences” and GO above and beyond for our customers, team members, partners and communities by ensuring that their experience is effortless, personal and connected. This role is also responsible for providing a variety of technical procedures and apply prescribed ionizing radiation for radiologic diagnosis for our GoHealth Urgent Care patients JOB REQUIREMENTS Education
Graduate of an approved Radiologic Technology program required.
OR
Graduate of an Accredited Medical Assisting Program preferred.
Work Experience
2 years Radiology Technologist or Medical Assistant experience
Required Licenses/Certifications
Basic Life Support (BLS) required (or must obtain within 6 months of hire)
Meets all RT Requirements:
American Registry of Radiologic Technologists (ARRT) registration required
State licensure as a Radiologic Technologist required.
MA Requirements:
One of the following certifications is required (or must obtain within 6 months of hire):
CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)
NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
NRCMA- Nationally Registered Certified Medical Assistant (verified through NAHP, National Association for Health Professionals)
EMT- Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
-OR-
Graduate of an Accredited School of Nursing or LPN at the time of hire
Additional Knowledge, Skills and Abilities Required
Knowledge of medical office management systems and procedures preferred
Excellent time management skills and ability to multi-task and prioritize work
Social perceptiveness and service oriented
Excellent written and verbal communication skills
Strong organizational and planning skills
Proficiency in MS Office and patient management software preferred
Core Competencies Collaboration:
Support one another and partner as a team
Actively listen, seek feedback and check for understanding
Be a servant leader to our customers, team members, partners and communities
Don’t assume that you always have the right answer
Create shared success by leveraging the strengths of the entire team
Innovation:
Embrace new ideas, processes and tools
Challenge the status quo
Creatively solve problems
Strive for continuous improvement
Test, assess, adjust and learn
Diversity and Inclusion:
Assume positive intent
Recognize, value and celebrate our differences
Respect, connect with and learn from each other
Actively engage others’ strengths and talents, especially when they are different than your own
Act, think and listen without bias or prejudice
Courage and Integrity:
Do the right thing, especially when it is more difficult
Commit to organizational transparency
Promote the truth, even when it is unpopular or controversial
Be ethical, fair and authentic
Share new ideas with conviction
Accountability:
Take the initiative and seek more responsibility
Be specific, objective and actionable
Possess a bias towards action
Deliver on time
Drive results
ESSENTIAL FUNCTIONS Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.
Support Team Members and Business Operations
First level of approval for orders in Coupa for their locations for orders >$500; Final approver for orders <$499
Ensure inventory counts are conducted monthly, review inventory data to ensure accuracy and submit with their approval to ROM
Ensure payments are posted correctly to patients . Correct errors and report to updates that are needed based off of daily/weekly reviews
Identify areas to improve workflow, work with team members on efficiency, customer service and overall experience for employees and patients.
Ensure centers are staffed to model in accordance with Northwell – GoHealth staffing model that is based on volume
Implement new process or process changes within their region
Identify team members that are in need of training to improve performance or enhance experience. Training may be provided directly by ROM, Team Lead, Ops Specialist or training team
Conduct 1:1 meetings with team members to ensure the team is supported, identify growth opportunities and provide both constructive and positive feedback
Conduct interviews for open positions in their region, ensure the candidate has the skills and aligns with GH culture
On call during weekends and after hours; responsible for answering workflow and insurance questions, find coverage for call outs using on call schedules and be available to the front line for issues
Team members will call out to Team Leader, this role will be responsible for filling call outs
Responsible for x-ray services
Under the direction of the clinical provider, perform x-ray services for patients by applying x-ray energy to assist in diagnosis or treatment of patients in all age groups from newborn to elderly.
Ensure patients are positioned correctly on or in front of equipment and protected during use.
Patient Registration
Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
Process co-pays and schedule patient appointments for assigned center
Coordinate provider referrals to assigned Specialist
Answer patient questions regarding their care and keep them informed of their status
Patient Preparation and Rooming
Inform technical staff of patient flow.
Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;
Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
Stocking
Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed
Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
Administrative
Responsible for maintenance of medical records and scanning charts to patient files.
Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
Ensure reception is well maintained
Conduct courtesy call-backs for patient follow-up on care
Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.