Position: Case Manager – Absence and Return
Position Type: Contract- to possible direct hire
Position Location: Ft. Worth, TX
Description:
Why you'll love this job
This job is a member of the Absence and Return Team within the People/HR Division.
Responsible for providing total leave claim management from intake to closure focusing on a holistic employee/employer approach inclusive of American’s employee safety, non-occupational programs, reduction in lost time and proactive return-to-work strategies.
What you'll do:

• Establish FMLA claims, tracks and codes documentation in accordance with internal workflow processes
• Analyze FMLA claims to determine eligibility, entitlement and the certification is in compliance with federal/state regulations and company policy
• Communicate clearly and concisely with employees about case decisions and on-going expectations

All you'll need for success
Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience/training
• Two years disability management and/or FMLA administration experience preferred
• Preferred Qualifications- Education & Prior Job Experience
• Knowledge of State and City Ordinance mandated leave plans desirable
• Be nimble and willing to take on new and additional projects as team dynamics and workload as needed
• Perform other duties as assigned or required
• Familiar with timekeeping systems and payroll cycles

Skills, Licenses & Certifications:

• Ability to oversee multiple employee cases in a fast-paced, dynamic work environment
• Ability to be organized, detail oriented and excellent time management skills is essential
• Skills in critical thinking will be necessary to assist employees in finding leave solutions while balancing business needs
• Establish strong collaborative working relationships to build trust with business units, People Business Partners (PBP), union representatives and internal leave/lost time subject-matter-experts
• Ability to work in a team environment
• Ability to exhibit a strong sense of respect and confidentiality involving fellow employees' absences
• Ability to easily adapt to new technology and changes in internal processes