Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1948. We supply blood and blood components, state-of-the-art laboratory services, and biomedical expertise to area healthcare partners, national blood centers, biotechnology companies, research institutions, and international clients. Operating 10 donor centers and conducting hundreds of blood drives each month, we are proud to be an independent nonprofit that supplies over 30 area hospitals and more than a dozen air ambulances with life-saving bloodfrom our community, for our community.

Summary:

This position ensures that blood collections goals are met by calling the appropriate donors to Memorial Blood Centers donor centers and mobile blood drive operations.

Job Responsibilities:

Schedule: Monday - Friday 9:00am - 5:30pm

1. Recruiting for Whole Blood Donations:
   • Calls appropriate donors based on inventory needs
   • Understands minimum requirements for donor recruitment and donor deferral guidelines
   • Uses assertive communication to secure appointments
   • Participates in programs to increase donor base. Includes cold calling to bring in new donors, lapsed donor and frequency campaigns
   • Meets individual and team goals to complete a minimum number of appointments and dials per hour
   • Determines what is appropriate donation process with each call
   • Meets individual and team goals to complete a minimum number of appointments and dials per hour
2. Reminder Calls
3. Data Entry
   • Scheduling/ Canceling and rescheduling donor appointments
   • Maintains accurate donor files and fills out appropriate forms
   • Must be able to navigate a computer quickly moving between web brower tabs, Outlook, Microsoft Word, and Excel

Benefits: Full Benefits Including: Medical, Dental, Vision, Paid Time Off, Sick Days, and Retirement Plan

Education:

High School Diploma or Equivalent

Other:

Minimum 1 year experience in telemarketing and/or customer service

Customer service training experience preferred

Ability to organize and prioritize

Basic computer, typing skills, and math skills

Excellent interpersonal communication skills

Accurate oral and written communication skills