Are you looking to make a lasting first impact on fertility patients? Are you interested in creating long-lasting relationships with families looking to fulfill a dream? Are you wanting to utilize your customer service and front desk experience? Then, you will be a great fit as a Front Desk/ Medical Assistant here at SpringCreek Fertility. Fertility is a field like no other. We are looking for a customer service-minded individual to help our patients through their fertility journey. You will work with all SpringCreek Fertility patients coming from all backgrounds. We are focused on making our patients feel comfortable, whether this is over the phone, in the office, or making the behind-the-scenes process as easy as possible.

About the job

• Speak to all patients with respect and dignity regardless of current status or backgrounds
• Check-in patients at the front desk
• Collect patient responsibilities either via phone or in person at the front desk
• Assist patients with questions regarding amounts owed for appointments
• Create and follow up on patient’s financial responsibilities
• Utilize electronic health records to maintain patients’ charts clearly for clinical staff and providers to utilize
• Answer phone calls from patients undergoing fertility treatment or interested in going through fertility treatment
• Complete new patient phone calls gaining personal information, medical information, and insurance information
• Schedule patient appointments and maintain accurate appointment information over the phone and in person
• Maintain all patient experience tasks (sending out letters as needed, sending out gifts for successful pregnancies, etc.)
• Follow up on emails from patients as well as voicemails
• Check and follow up on incoming faxes regarding medical records as well as patient information
• Compile medical records and complete patient consent
• Manage clerical roles to maintain a positive patient experience
• Coordinate forms and any follow-up for patients
• Maintain incoming and outgoing faxes
• Maintain patient confidentiality and follow all HIPPA regulations
• Other duties as assigned

Qualifications

• High school diploma required
• 1-2 years of medical front desk experience
• 1 year of experience with creating patient financial responsibilities
• Bilingual a plus
• Able to use phone, computer, and in person interactions with confidence
• Must have great attention to detail
• Must have high emotional intelligence
• Manage competing priorities and be able to multi-task
• Must be able to work across different departments all while preserving the patient’s experience

SpringCreek Fertility is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: SpringCreek Fertility is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at SpringCreek Fertility are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, […], family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SpringCreek Fertility will not tolerate discrimination or harassment based on any of these characteristics. SpringCreek Fertility encourages applicants of all ages.