Innova Solutions is immediately hiring for a Technical Support Specialist.

Position type : Full time, Contract role

Duration : 6 months

Location : Onsite. Sunrise, FL

The ideal candidate will have :

• Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration.
• Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
• Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
• Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders
• Excellent verbal and written communication skills and negotiation skills
• Understanding of infrastructure platforms, services and technology processes
• Self-motivated and driven to identify and deliver appropriate solutions
• Strong knowledge of Microsoft Windows, Mac, Mac O / S, Windows Office Suite & Outlook
• Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Citrix)
• 3-5 years of experience

PAY RANGE AND BENEFITS :

Pay Range* : $25-30 / hour

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Last updated : 2024-04-25