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Company And Culture

Innoflight is one of San Diego's fastest growing Aerospace and Defense companies. Innoflight offers state-of-the-art software-defined compact/ground radios, cryptographic and cyber secure systems and processing, networking and data storage avionics. Become part of this small, agile, innovative and unparalleled company. You will have unlimited potential for learning and growth as we target the latest technology to provide products to enable New Space. Everything you do will have an impact!

Employee Perks

• We offer a competitive salary, annual profit share bonus, and 3% employer-contributed 401K plan.
• In addition, we pay 80% of your medical benefits, dental and vision packages, Employee Assistance Program and a 9/80 work schedule.

Duties and Responsibilities

• Enhance the developer experience for customers
• Collaborate with Product Engineers on all user-facing documentation, including managing revisions and customer distribution
• Coordinate with Product Engineers on distribution of Reference Designs, Customized Reference Designs, and Personality Designs for developer packages
• Document and manage customer support email exchanges in a database to determine value-added improvements to user guides
• Validate software (SW) build instructions and test scripts detailed in user documentation by performing end unit test runs
• Address customer inquiries regarding custom SW builds used on Innoflight hardware (HW)
• Supply input on customer support needs for new projects during contract discussions to accurately estimate required support hours
• Manage database of product notifications and the associated affected customer lists
• Be the direct line of communicate with customers for product notifications
• Participate in the integration and test of SW and HW to account for customer experience
• Determine when a reported issue should be converted to an Return Material Authorization (RMA)
• Collect, analyze, and report to upper management the customer support metrics
• Develop training material for Innoflight’s products and conduct on-site or virtual training with customers
• Collaborate with Business Development to gather customer inputs to incorporate into design improvements
• Stay up-to-date with industry trends, competitor products, and emerging technologies to provide recommendations for product enhancements
• Contribute to the Frequency Asked Questions (FAQ) knowledge base to reduce response time in troubleshooting common issues
• Participate in product design reviews to provide input on usability and customer requirements
• Support the development and execution of product demos for prospective customers
• Continuously optimize processes and improve efficiency in customer support and product delivery
• Identify means to improve customer experience and on-time delivery by providing closed-loop feedback

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s Degree in related field (Electrical or Computer Engineering, Computer Science) required.
• 8 or more years related experience and/or training on embedded systems and embedded Linux, or equivalent combination of education and experience.
• 4 or more years Linux application or Linux driver development on embedded systems
• Exceptional customer services and interpersonal skills
• Superb communication and collaboration skills
• Experience with embedded hardware a plus
• Familiarity with Ethernet networking protocols also a plus
• Experience with writing user documentation for applications a plus
• Ability to obtain a U.S. Security Clearance.

Physical Demands and Work Environment

$105,000 - $125,000 per year

However, Innoflight considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills. Employees may be eligible for profit sharing and discretionary bonuses in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. In addition, Innoflight provides a variety of benefits including health insurance coverage, life and disability insurance, 401K, Company paid holidays and paid time off (PTO).

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

Innoflight is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, dedicated to maintaining a safe, workplace environment free of discrimination and harassment, making decisions without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws.