Senior Community Manager

INNOCEAN USA, a full-service ad agency located in sunny Huntington Beach, CA, is seeking a Community Manager to join our growing Genesis team! 

We are looking for an explorer in search of our clients’ next big discovery! We’re an agency built on the belief that there is an ocean’s worth of innovation to explore that will enable us to bring our clients creative business solutions that can shape the future of their brands. 

KEY RESPONSIBILITIES 

• Be the day-to-day social community manager for Genesis Motor America, publishing content on the brand’s channels and representing the social voice of the brand 

• Distill conversations happening across all social channels to identify key posts and emerging trends – opportunities for the brand 

• Work with Genesis brand team, as well as across disciplines, to ensure a holistic, connected brand focus 

• Report on both performance of Genesis content in social space, as well as larger trends, consumer sentiment, and competitors 

• Responsible for building audience within platform, planning and developing shareable content, participating and building relationships directly with fans and influencers, keeping the community engaged, and providing ongoing metrics tracking and optimization recommendations 

• Demonstrate an understanding of client campaigns and associated goals; works closely with Account and Strategy team to ensure that all questions are addressed, and all relevant campaign materials are obtained 

DESIRED SKILLS 

• A candidate who is insatiably curious, results-motivated, and creative in all aspects of our client’s business 

• A power-user of all the major social networks and always the first to discover and experiment with emerging platforms 

• Someone who can always stay current with, and share an insightful POV on the competitive automotive and non-automotive social media landscape 

• A teammate who understands the Genesis brand positioning of “Luxury, Redefined.” 

• Must be self-motivated and well organized with a strong attention to detail 

• Proficiency with key social platforms including TikTok, Facebook, X, LinkedIn, YouTube, Instagram, Pinterest and Snapchat with a solid understanding of each platform's core features, as well as a technical understanding of each network's advertising capabilities 

• Ability to create and execute detailed social posting calendars, including campaign planning, content descriptions and posting copy direction 

• Analytic thinking; ability to extrapolate insights and key learnings that will impact creative strategies/concepts in real-time 

• Ability to collaborate with creative, production, account and strategy teams 

• Ability to uncover powerful insights that drive ideas (big and small) by understanding the entire brand context 

• Understanding of social media and the online space 

• Exceptional interpersonal and written/verbal communications skills 

• Ability to work in fast-paced team-oriented environment 

• Ability to work under tight deadlines and handle multiple tasks 

JOB REQUIREMENTS 

• Bachelor’s Degree in related field or substantial professional experience required. 

• 2 years in community management or social media management experience 

• Demonstrated experience of using social media in personal or professional setting 

• Experience with social media tools such as, but not limited to Sprinklr, Sprout, Hootsuite, Emplifi and/or Netbase

• Agency experience is a plus 

BENEFITS

• 3 PPO Medical Plans through Anthem to choose from at low cost 

• Free Dental and Vision 

• 401k - up to 6% match at .70 cents on the dollar 

• Wellness reimbursement program 

• Company paid short- and long-term disability, and basic life 

• Generous PTO 

• On-site Barista 

• Beautiful campus across from the Pacific Ocean 

Salary range: $62,000 to $72,000 

Pay is dependent upon several factors including but not limited to: client, experience, training and/or transferable skills.