SUMMARY: Under the direct supervision of the Program Manager is responsible for coordinating the services and support available to consumers as outlined in the Lanterman Developmental Disabilities Services Act. Perform related work as assigned. Has no supervisory responsibilities.

This position would provide services to consumers in the Riverside West area, which includes driving to Corona, Norco, Mira Loma, Eastvale, Jurupa Valley, Riverside, Lake Elsinore, Wildomar, Murrieta, and Temecula. Mileage reimbursement for business travel is paid out on a monthly basis.

HOURLY RANGE:
$22.8155 - $35.3945 per hour

GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS:

• To view our benefits package and employee perks, please click HERE .

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Guided by the agency’s and program’s mission statement and core values, under the direction of the Program Manager assume the daily Consumer Services Coordinator responsibilities.
• Evaluate consumer progress and plan as identified in Individual Program Plan (IPP) on an ongoing basis.
• Assure that consumers’ rights and dignity are maintained in the provision of services.
• Maintain contact with consumers and their families as required.
• Pursuant to the State Department of Developmental Services (DDS) provide advocacy services to consumer and their family. Give high priority to attending all relevant meetings (i.e. IEP) and prepare paperwork and notate the IPP as necessary.
• Seek out and effectively utilize generic resources on behalf of consumers. Provide information and referral services.
• Under the direction of the Program Manager do individual or family crisis intervention and appropriately documents activities.
• As required complete special incident reports on a timely basis. Inform representatives of other programs/agencies as appropriate. Route on a timely basis.
• Coordinate consumer assessment including nursing, medical, psychological/developmental, education or vocational and others as needed. Do follow-up as needed.
• Upon request, provide complete case coordination coverage to any consumer whose Consumer Services Coordinator is absent.
• Coordinate, implement and update the CDER, Annual Review and IPP process.
• As assigned, serve Medicaid Waiver cases completing required documentation on a timely and thorough basis.
• Complete Placement and Liaison Activities as required.
• Under the direction of the Program Manager, act as the program’s/regional center’s liaison to at least two community agencies, parent groups or programs: attend meetings, provide information about the program/regional center and act as a resource for that program.
• Provide written reports of activities to the Program Manager at least annually.
• Under direction of the Program Manager in concert with Resource Development and Transportation Program and with the Quality Assurance Program, arrange for placement of consumers in residential facilities, and/or other programs as clinically indicated and approved by the Interdisciplinary Team.
• Under the direction of the Program Manager provide case coordination services to consumers in all levels of community care facilities.
• Represent the regional center at case conferences and interagency meetings.
• Keep Program Manager informed of the status of the caseload, community needs, community liaison activities, and unusual or difficult case situations.
• As assigned under the direction of the Program Manager act as the program sponsor for new employees by providing training in agency philosophy, mission, values, policy and procedures; completing general duties as outlined in the sponsorship manual; completing the required checklist. The sponsor will stay current, up-to-date on changes in day-to-day job functions and procedures.
• Annually, lead or participate in at least one Quality Assurance evaluation or audit of a community care facility, a health care facility, or a day program.
• Successfully complete all assignments arising out of the agency’s Performance Contract.
• Daily, complete administrative requirements, Purchase of Service forms and Consumer File Record Documentation in accord with agency policies and procedures. Complete all requests for action including but not limited to, those related to Eligibility Review, SIR closures, and Quality Alerts on a timely basis. Complete necessary paperwork, reports, etc. on a timely basis.
• Completion of at least 95% required case-related paperwork within designated time frames.
• Coordination of the purchase of services identified in IPP, including documentation of requests for services in Quarterly Reports.
• Prepare and present case for Compliance Review, Eligibility Review and other administrative case reviews.
• Complete Targeted Case Management (Title XIX) documentation accurately and on a timely basis, documenting all activity, including requests for services, and securing all possible units but in no event less than agency minimum set by management.
• In the event part of the record is out-of-date, make arrangements to correct the deficiency.
• Must be available to accept a transfer to another unit (age group and/or catchment area) as determined by the needs of Inland Regional Center.
• Daily, maintain an adequate skill level in interpersonal and community relationships.
• Comply with the Agency's Injury and Illness Prevention Plan. Notify Program Manager of any unsafe working conditions.
• Perform as a member of a team, answering questions, sharing expertise and generally contributing to the efficiency and training of the team.
• Work cooperatively and effectively with others.
• Use office equipment appropriately and keep it in good repair. Keep work area neat and orderly. Observe all safety rules.
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Keep manager informed of pending work, work in progress and problems encountered.
• Maintain good attendance and punctuality.
• Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules, and requirements.
• Comply with and ensure program compliance with agency’s Personnel Policies and Procedures.
• Seek to stay current and expand relevant knowledge base. Attend training sessions as required.
• Organize travel efficiently and effectively. Maintain a safe driving record.
• Utilize bilingual skills in all aspects of the job as able and as required.
• Perform different or additional work as assigned.

MINIMUM POSITION REQUIREMENTS:

• Master’s Degree in social work, psychology, public health nursing from an accredited school, or a related field. One year of experience in developmental disabilities or a related field, preferred.
• OR Bachelor’s degree in social work, psychology, or a related field, or a Bachelor of Science degree in nursing from an accredited school and one year of experience in developmental disabilities or related field.
• Bilingual preferred.
• Ability to handle change well and be flexible and adaptable in dealing with interruptions, new priorities, and new assignments.
• Ability to follow oral and written direction.
• Ability to establish and maintain effective working relationships with others.
• Ability to work cooperatively and effectively with others. Perform as a member of a team, answering questions, sharing expertise and generally contributing to the harmony of the team.
• Assure that consumer rights and dignity are maintained in the provision of services.
• Good verbal and written communication skills.
• Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law. Must have and maintain a safe driving record.

COVID-19 PRECAUTIONS:

The health and well-being of our employees is of utmost importance to Inland Regional Center. In addition to following CDC guidelines, our agency also takes other safety measures to help protect our employees against COVID-19 such as:

• Hybrid remote and in-office work with staggered in-office work schedules
• Office equipment for remote work use at home
• Virtual Meetings through Teams App
• Employees may wear personal protective equipment in the workplace and practice social distancing in their discretion.

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.