Overview

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Join our dynamic team as a Bilingual Provider Call Center Representative at IEHP! Under the guidance of the Provider Call Center Supervisor, you’ll be the Provider Advocate, responding to calls with a friendly and professional demeanor. As the bridge between IEHP and Providers, you’ll assists with eligibility, benefits, and navigate them through the Provider portal. For handling claim inquiries to collaborating with various teams, you’ll ensure seamless resolution and exceptional customer service. Be a part of our mission, demonstrate expertise in IEHP product lines. And contribute to the success of our Provider Services.

Additional Benefits

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.

• CalPERS retirement
• 457(b) option with a contribution match
• Generous paid time off- vacation, holidays, sick
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Paid life insurance for employees with additional options
• Short-term, and long-term disability options
• Pet care insurance
• Flexible Spending Account – Health Care/Childcare
• Wellness programs that promote a healthy work-life balance
• Career advancement opportunities and professional development
• Competitive salary with annual merit increase
• Team bonus opportunities

Qualifications

Education & Experience

• Six (6) months customer service experience with prior experience in handling problems and complaints with a high level of patience
• Experience in learning and following standards and procedures. Microsoft Windows applications experience

Key Qualifications

• One (1) year knowledge of medical groups/HMO/IPA operations, in a managed care setting preferred
• High technological aptitude with easy adaptability to diverse conditions, and troubleshooting
• Ability to establish and maintain effective working relationships with others
• Bilingual (English/Spanish) - written and verbal skills required

Start your journey towards a thriving future with IEHP and apply!

Pay Range