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*MUST BE LOCATED IN TX, FL, GA, IL, IN, NJ,MS, MD*
Driven by our Passion for People, our Kendo Brands Beauty Advisors (Fenty, Ole Henrickson, and KVD Beauty) are keen on driving great customer experience. The Beauty Advisor provides client support via chat, phone, and email in assisting with client inquiries, troubleshooting and general customer support.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters.
Available Schedules:
Qualifications:
· Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness
· Strong desire to be helpful and take ownership to resolve customer situations
· Excellent communication skills: clear tone and knowledge/use of proper grammar
· Positive outlook and enthusiastic attitude
· Conscientious team player
· Driven by delivering results
· Dependable and consistent, history of good attendance
· Naturally curious with an aptitude for learning and understanding quickly
· Ability to multitask by reading, typing, and navigating through applications while responding in writing to customers
· Prior customer service/troubleshooting experience preferred
POSITION RESPONSIBILITIES
· Respond to client requests/inquiries via chat, phone, and/or email including product purchases, service & quality inquiries, order status, product information, and general client support issues.
· Demonstrate high standards for quality service
· Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication
· Work in tandem with the quality and training team to self-manage performance expectations
· Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
· Maintain business acumen, courtesy, and professionalism when dealing with all client contacts
· Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
· Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
· Strict adherence to key performance indicators (KPI) as set by management.
· Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
· Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
REQUIREMENTS
· 2-3 years’ experience in a business/professional environment; preferably in the service industry
· Comparable experience in an office environment encouraged
· Self-starter and ability to manage workload efficiently
· Exceptional written communication skills
· Demonstrate ability to deliver a high level of client service under high volume
· Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
· Professional, upbeat, and engaging written communication
· Ability to develop relationships with clients, even in difficult situations
· Ability to advise and counsel clients in a quick and efficient manner
· Must be computer literate and internet savvy- e-commerce and online shopping experience preferred
· Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
· Excellent Data Entry skills/- 45-55 wpm minimum
· Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.
· Vacation blackout period applies during the holiday season and promotional periods
· Punctuality is essential.
IDEAL CANDIDATES will have a strong background in customer service and/or in the beauty and cosmetic industry (ie: makeup, skincare, haircare)
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
Schedule:
Experience:
Work Location: Remote
Full Time
Business Services
$37k-47k (estimate)
03/22/2024
07/18/2024
inktel.com
ORLANDO, FL
100 - 200
1997
$10M - $50M
Business Services
Our Company Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost. Our Mission Our Mission is to be our clients most valued and trusted business partner. At the heart of our mission is Inktels Passion for People philosophy which creates an environment for the highest operational performance in our Industry. Our Solution The focus of each Inktel solution is to create value for our clients by fully maximizing each customer inte...raction. This focus has led to the creation of Inktels Customer First operating model which utilizes an optimal mix of agent, technology, performance, and analytics solutions to ensure value creation. Inktel Solution Suite comprises the following operational areas: Sales & Revenue Enhancement Revenue Protection Customer Support Sales Lead Management Field Sales Support Account Management Multi-Lingual Support Retention & Loyalty Seasonal & Peak Support Personalized Self Service Multi-Channel Email, Chat, & Mobile Social Engagement Strategy
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