Description

Salary Range: $19-20 per Hour

Full Time: 40 Hours per Week

Would you thrive helping hospitals and health care providers to empower families to provide a better start for their children and close the inequities in healthcare? If so, becoming a Customer Care/Account Coordinator at InJoy might be the right fit for you! We have been a leading provider of video and educational products to hospitals, institutions, independent childbirth educators, and healthcare providers since 1988. We have received numerous awards for outstanding products and services, as we set the standard for excellence in our field. InJoy really cares about its employees, customers, and the families they serve.

This role requires excellent customer service skills, a basic understanding of available technology and software, and a thorough understanding of existing policies, procedures, and products. This person will have a LOVE of providing exceptional customer service, in addition to possessing other qualities such as patience, empathy, and excellent communication skills. This position is a full time position that will be worked partially remote, from home, and partially from our Longmont office location.

Job Responsibilities

• Attend to customer requests and resolve product support issues using a customer centric approach
• Working in a CRM system (NetSuite) to process daily orders
• Account and data cleaning in CRM system (NetSuite), including outreach to customers in order to maintain and update accounts
• Assist with shipping order from InJoy’s Longmont location
• Work in coordination with, and support of, other departments: Fulfillment, Accounting, Customer Success, and Sales
• Gather and share feedback from customers to improve our products, refine our customer care, and support direct and indirect sales efforts
• Assist with month end reporting for logistics department
• Assist with updates to CRM system on shipping vendors & shipment tracking
• Adhere to InJoy’s company core values as stated in the employee handbook

Requirements

• Minimum of 3 year of customer service experience, in an office setting
• Minimum of 1 year remote software or hardware troubleshooting experience
• Intermediate to high level skills in computers and MS Office applications (Word, Excel, PowerPoint, Outlook)
• Proven ability to learn software and other technology quickly
• Ability to remain patient and calm with a customer centric approach towards resolving customer issues
• Analytical and creative problem-solving skills; ability to understand workflow processes for continuous improvement
• Ability to multi-task and handle constant interruptions
• Quiet, dedicated home office space free of distractions
• Excellent interpersonal and customer care skills
• Ability to quickly learn products, policies, and procedure information
• Excellent oral and strong written communication skills
• Strong organizational skills and excellent attention to detail
• A team player who can work well with multiple departments