Respiratory Products Intake Specialist

Are you looking for a position with a growing durable medical equipment company? We at Neb Doctors are seeking a Respiratory Products Intake Specialist and Site Coordinator. This intake specialist site coordinator will assist in many tasks to support our Neb Doctors operations and sales along with supporting the needs of the local office.

Why work with us?

• This position comes with a competitive hourly rate (paid based on experience)
• You will be able to select from various benefit packages that best fit your needs (health/dental/vision).
• We offer a 401k matching program and employee stock options.
• You will accrue VPS (paid time off).
• Monday through Friday, 8-5 hours (full-time position). Weekends off.
• We are an employee-owned/ESOP company.

Who is Neb Doctors?

Neb Doctors is a leading provider of respiratory products and supplies delivered to medical practices and hospitals. Our unique service and program provide nebulizers and chambers at the point of care, bridging the gap from diagnosis to treatment. Join our mission to help patients get well, breathe better and support medical professionals by having medical equipment available in real-time.

Additionally,

• Neb Doctors operates in 10 states supporting over 5,000 medical practices and hospitals.
• Each month we proudly serve more than 15,000 new patients.
• In addition, Neb Doctor has earned accreditation by the Joint Commission (JCAHO) to reflect our commitment to patient safety and the highest levels of Standard of Care.

Position Description:

The Respiratory Products Intake Specialist and Site Coordinator is responsible for the preparation of Purchase Agreements for billing, the proper distribution of incoming Purchase Agreements and is the primary local contact for the Neb Doctors location.

Specific Responsibilities- Intake:

• Ensure all required information for Purchase Agreements is included and legible.
• Verify insurance eligibility.
• Submit insurance authorizations as needed.
• Contact Physician Practices for additional information or documentation as needed.
• Maintain a high-volume level to meet production goals.
• Check Original Purchase Agreements against company database to ensure they have been billed.
• Paper port Original Purchase and Rental Agreements into correct folders according to protocols.
• Sort orders from Sfax into appropriate folders as indicated by fax sorting procedures.
• Answer calls from patients, practices and sales representatives and provide quality customer service. Transfer calls to Account Coordinators or Product Specialists as indicated in Protocols.

Specific Responsibilities- Site Lead:

• Acts as the primary local contact for headquarters.
• Acts as the local liaison for vendors servicing the location, i.e., HVAC, Shredding Services, Telephone Providers, Landlords, etc.
• Ensures the location is secure with doors and windows closed and locked, and security system always armed where applicable.
• Communicates local supply needs to headquarters or orders appropriately for the location as directed.
• Acts as the primary contact for site inspections by regulatory or accreditation entities and communicates directly with headquarters.

• Ability to follow instructions and training.
• Ability to work independently.
• Be knowledgeable and compliant with all InHealth policies and procedures. Be able to maintain confidential patient, financial and company information.
• Excellent verbal communication skills.
• Excellent typing skills
• Good problem-solving skills including managing crisis situations calmly and professionally.
• Ability to concentrate on tasks and meet deadlines demonstrating organization and time management skills.

Education & Training:

• High School Diploma
• 2-3 years of work experience; office and/or customer service experience a plus