With a track record of increasing growth, visibility, opportunity, and profits, our highly-regarded network of integrated health care providers seek a dynamic and talented Referral Intake Specialist to join our team.

At Inhealth MD Group we arrange to provide coordinated services to our patients. IMA benefits both patients and providers by reducing costs, improving care, and increasing communication between our affiliates.

Our team consists of talented and dedicated people.

Remote with some in office meetings (MUST LIVE IN FLORIDA)

Our amazing benefits include,

• Low Cost Medical, Dental and Vision Insurance
• Employer Paid Life Insurance & Long Term Disability
• Voluntary Short Term & Disability Insurance
• Voluntary Illness and Accidental Insurance
• 401K
• Vacation
• Paid Holidays

SUMMARY : The Referral Intake Specialist is responsible for accepting all incoming referral faxes and is responsible for performing other duties related to the intake and ongoing process.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Maintains patient privacy in accordance with company protocol.
• Supports the clinical team with the verification of all referrals.
• Confirms and documents all steps of the referral process to include authorization.
• Assigns incoming referral faxes to the appropriate clinic and or provider by placing the document in the proper folder.
• Enters referrals within allotted timeframe as established; meeting productivity and quality standards as established.
• Remain actively logged into on-call telephone queues as assigned to fulfill duties.
• Processing intake referrals faxes accurately and timely in a fast past environment.
• Closing all the referral loops with the clinical notes received by fax.
• Participate as an active team member in the development of solutions to improve the overall patient experience.
• Provides a standard of excellence as it relates to customer service and patient satisfaction.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES :

This job has no supervisory responsibilities.

QUALIFICATIONS :

• High school diploma or General Education Degree (GED) is required.
• Minimum 1 year of Referral Coordination or related clinical experience is required

EMR) Experience is required, ECW- eClinicalWorks is preferred

• Knowledge of insurance plans, ICD-9, ICD-10, and CPT codes and guidelines
• Understanding of medical terminology
• Effective Communication Skills (Written and Oral)
• Excellent interpersonal relationships and customer service skills
• Outstanding Phone Etiquette
• Ability to multitask in a fast-paced environment
• Team player and self-starter
• Ability to travel and work remotely
• Bilingual in Spanish and English (Preferred not required)
• Knowledge working with preferred specialist providers.
• Knowledge processing authorizations via insurance portals

ARE YOU READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information.

We look forward to meeting you!

IMA Medical Group is an Equal Opportunity Employer (EOE) and we comply with all federal, state and local anti-discrimination laws, regulations and ordinances.

IMA Medical Group participates in E-Verify, as required by the Florida Medicaid program

IMA maintains a drug-free workplace in accordance with applicable Federal and State laws.

PI240004211

Last updated : 2024-04-27