This position can be hybrid in East TN or remote, with periodic travel to the home office for training and events.

Do you have a background in managing client expectations and experiences? Do you enjoy guiding, consulting with, and coaching others to achieve their goals?

NCC is searching for an experienced experienced sales development professional to add to our growing team. This role uses various marketing strategies and deep industry and product knowledge to consult with independent insurance agents and agencies to help them grow their businesses and generate more revenue for NCC.

This is a W2 employee role with salary plus bonus and full benefits, including medical, dental, vision, telehealth, 401k with generous match, student loan paydown program, paid parental leave, LinkedIn Learning access, and much more. 

Personal Characteristics and Competencies

• a naturally strong and effective communicator: over the phone, in person, in front of large groups, virtually, and in writing
• an attitude of persistence and a “can-do” attitude
• a highly organized individual who can plan, prioritize, and meet deadlines
• a service and growth-oriented individual who enjoys helping others succeed and grow
• a self-managed and highly-motivated individual who enjoys the freedom to develop, create, and innovate
• someone who comes to the table with solutions and effectively resolves issues and conflicts in a positive manner
• someone comfortable having difficult conversations and challenging assumptions
• someone with excellent independent judgment, discretion, confidentiality, and negotiation skills
• a positive, team-oriented, personable individual who connects well with all types of people to build meaningful, long-lasting, and productive business relationships with agents and colleagues
• a persistent individual who is committed to doing the work necessary for success
• a flexible individual who is willing and able to adjust to the inevitable changes in the insurance market and learn new information
• a professional individual who remains calm when problem-solving for a client, defuses difficult situations, and focuses on the goal of creating and maintaining positive relationships
• an individual who manages time well and can juggle multiple priorities
• a discerning and insightful person who enjoys the process of listening carefully, engaging the customer, matching the product to the client’s needs, and gaining buy-in
• a highly intelligent individual who can learn new software programs, solve problems, and help others do the same
• a collaborative person that enjoys sharing knowledge and working with others to produce results

Knowledge, Skills, and Abilities

• a demonstrated, proactive “nurturer” approach when it comes to account management and increasing agents’ sales
• thorough understanding of digital and grassroots marketing tactics and how to apply them in different settings
• an aptitude for influencing others through persuasion, motivation, and the strength of the relationship
• thoroughly understand the insurance products provided through NCC and how to position them with clients
• effectively navigate multiple CRMs (Customer Relations Management system) as required
• communicate effectively by phone and enjoy communicating by phone
• follow up by email promptly, clearly, and professionally, with proper grammar and spelling
• accurately document client communications and information in internal databases
• work quickly and knowledgeably with Microsoft Office Suite products
• effectively organize and prioritize, meet deadlines and delivering results
• analyze large amounts of information, remain up to date on changes in that information, and be able to clearly and accurately present that information to others
• team player with the desire to learn and collaborate

Responsibilities

• serve as a consultant to agents in assigned territories and provide support to other agents as needed, promoting retention, loyalty, and team success
• facilitate a smooth transition to the onboarding team for any additional contracts needed to ensure robust product portfolios
• consult with agents and provide personalized service to agents once they are ready to sell (RTS), advising them on marketing, business development, and lead generation strategies
• thoroughly answer agents’ questions and solve problems that may arise with an agent-centric focus
• help agents maximize their resources and utilize the tools NCC provides
• turn contracted agents into selling agents with a focus on continuous improvement
• coordinate additional NCC resources needed to help agents overcome challenges
• use discretion to negotiate any override rates on behalf of the organization based on an analysis of past production for established agents
• guide agents to set reasonable goals and expectations for themselves and coach them toward achieving and surpassing those goals
• remain current on the senior insurance market and products offered in assigned territories
• continued agent outreach focusing on increasing current agent engagement and production in their primary territory
• actively discern opportunities for specific agent training and successfully collaborate with the training team to foster agent growth
• develop rapport and working relationships with carrier market managers in assigned territories
• negotiate/facilitate marketing co-ops and campaigns with partner carriers
• obtain referrals from existing NCC agents to funnel to the recruiting team
• partner with the digital marketing team to create innovative strategies that will grow, retain, and motivate agents to increase their sales
• scale the growth of regional and partner marketing efforts
• build relationships and collaborate across SFG and NCC for process improvements, cross-training, to increase the value we offer to agents and agencies, and to meet strategic objectives and priorities
• collaborate with peers to handle issues and capitalize on opportunities as a team

Basic Job Requirements

• BA/BS or equivalent combination of education and experience
• experience and demonstrated success with key account management, relational sales management, and/or customer success management
• demonstrated knowledge of Medicare and other Senior insurance products
• high level of technology/business acumen
• experience training and developing others
• understanding of grassroots marketing and digital marketing tactics and how to implement them in different settings
• computer and internet proficiency, especially proficiency with Microsoft Office Suite
• experience working with a CRM (Customer Relations Management system)
• proficient communication in English (verbal and written); excellent grammar and spelling
• experience with online training platforms and videoconferencing tools, e.g., Teams, WebEx, GoToMeeting, Zoom
• an excellent phone voice combined with the ability to speak clearly and communicate well by phone for 6 hours per day
• some occasional domestic travel may be required for insurance industry events, agent training/outreach, etc.

Preferred Qualifications

• broker/manager experience for a Medicare insurance carrier
• experience working with and motivating 1099 insurance agents
• experience working with/for FMOs 
• entrepreneurial experience, large or small
• community/volunteer leadership experience
• experience using AgencyBloc and/or Salesforce CRM platforms

Compensation

Salary plus bonus

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NCC is a Field Marketing Organization (FMO) that distributes and markets insurance products to independent insurance agents. We specialize in senior insurance products and find satisfaction in knowing that our understanding of our products, and the information we share with our agents, ultimately helps seniors across the country navigate the sometimes-confusing world of insurance options and make the best possible decisions for their present and future.

This position requires interaction with people and technology while either standing or sitting. To best serve our customers on the phone, face-to-face, or the computer, all employees must be able to communicate with or without reasonable accommodation. While performing the duties of this job, the team member must be able to sit for extended periods (position is primarily sedentary) and be able to enter information by keyboard at a reasonable rate of speed. This role requires acute hearing ability, the ability to see and read information on a computer screen and printed documents, speak, understand, and write English fluently, and perform repetitive hand motions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.