Customer Service & Sales Agent Type: Full-Time, remote
We are seeking a Customer Service & Sales Agent based Remotely to provide first level support to our customers and Field Service Technicians. The Call Center is open 24/7, 365 days a year and requires the Customer Service & Sales Representative to be available to work any assigned shift.
Our Customer Service & Sales Agents are dynamic individuals that can multitask, self-directed, and work independently in a fast-paced environment. Multi-tasking, effective listening, and clear communication are key to the success of this position.
Position Summary: The Customer Service & Sales Representative will be responsible for upselling products and services to clients who call with issues on their safes. Representatives will discover their needs and then recommend the appropriate products and services.
Essential Duties and Responsibilities include the following, but not limited to:

• Handle inbound and outbound calls, upselling products, and services to clients to ensure profitability
• Resolve customer-related issues and concerns
• Handle accounting and invoice-related issues
• Ensure that client issues are handled appropriately the first time to avoid/minimize client call backs
• Other duties as assigned by management

Preferred Skills:

• Demonstrate PC proficiency in MS Office and web-based applications
• Ability to learn specialized software programs and navigate company databases
• Familiarity with standard office equipment
• Ability to type 40wpm
• Excellent oral and written communication skills with ability to present data efficiently
• Strong organizational and multi-tasking skills
• High level of attention to detail
• Possess an entrepreneurial spirit, have an upbeat and enthusiastic personality, and be a “people person”
• Display relationship-building skills
• Ability to be a team player

Ingenium Talent is a privately held Professional Search and Staffing firm. We have over 25 years of combined experience conducting searches on a national scope. We pride ourselves in quickly ascertaining business needs and delivering timely and effective solutions to our clients. In our 25 years of combined experience, we have overseen 1000s of successful searches across the country.

At Ingenium, we believe People are Everything. Our foundation is built on Integrity, a strong team-based culture, and a deep understanding of the markets we serve. Our Process is Built around YOU! From the very first conversation, our team takes the time to understand your individual strengths and career aspirations. We want to get to know you and believe our team-based approach and extensive network of client relationships allow us to deliver the best opportunities possible. Put yourself on track to be where you want with your career and APPLY NOW!

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. We thank all candidates for their interest, however, only those who qualify for an interview will be contacted at this time.

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