Key Responsibilities:

• Provide on-site support and troubleshoot computer problems via ticketing system or walk-ins
• Walk the floor, answer questions, and assist with their technical needs
• Work with the staff to understand their workflow requirements and assist them with the setup. 
• Maintain and Administer IT infrastructure including:

• • Windows environment
  • Office 365 portal
  • Azure Cloud
  • Active Directory
  • Work on multiple EHR systems
  • Printer setup and troubleshooting
  • Application support
  • VOIP setup and troubleshooting
  • Workstations 

• Install and update company software and hardware as needed
• Anticipate and report the cost of replacing or updating systems
• Implement security measures
• Coordinate with IT management to work on security or improvement projects 
• Provide solutions to improve and secure technology platforms
• Effectively communicate with users and all stakeholders

Qualifications:

• Bachelor’s degree in Information Systems, Computer Science or related field.
• Outstanding presentation and communication skills (verbal & written)

• Strong problem-solving skills
• Ability to build rapport and relationships by interacting effectively with the staff, demonstrating an awareness of their needs and responding with the appropriate action.
• Minimum 2 years of IT experience, preferably in healthcare domain. 
• Prior work experience on following systems preferred:

• Windows OS, EMR systems, MS SQL Database, O365, Printer Management, Active Directory, Scripting, Zendesk Ticket System. 

Benefits: 

• Gain hands-on experience in customer success and relationship management. 
• Learn about customer-centric strategies and effective communication techniques. 
• Receive mentorship and guidance from experienced professionals. 
• Develop a strong understanding of InfuCare's products/services and its relevance in the marketplace. 
• Networking opportunities within the company

InfuCare Rx is an equal opportunity employer. All employment decisions are made without regard to age, color, race, ancestry, national origin, disability, genetic information, military status, religion, creed, sex, pregnancy, childbirth, marital status, citizenship, sexual orientation, gender identity, gender expression, legally protected medical condition, or any other basis prohibited by applicable law. Background checks and drug screens are part of our hiring process. Affirmative Action/Equal Opportunity Employer, Minority/Female/Disabled/Veteran.