The Process Specialist executes transactions as per prescribed guidelines and timelines, reviews and validates the inputs from team, supports the Team Lead in training, daily review and escalation resolution with the objective to meet SLA targets for the specific process within the guidelines, policies, and norms of Infosys BPM.
Job Requirements

• Supports the Team Lead by training people on process/domain as part of the growth plan to ensure high E-Sat
• Executes transactions as per prescribed guidelines and timelines to meet SLA targets.
• Participates / supports the TL in the daily huddles, provides training / inputs on processes/business to the team in order to ensure delivery predictability.
• Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan in order to ensure adherence to process steps.
• Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction.

• Reviews and validates the inputs from PEs and creates case studies/FAQs to capture tacit knowledge.
• Participate in the ideation process and produces the documentation and trains the team on the reengineered process to meet client and internal commitments on a continuous basis.
• Conducts training for the team in order to ensure right skilling.

Basic Qualifications:

• High School diploma or GED equivalent
• Minimum two years of experience related to the job description.

Preferred Qualifications

• Proficiency in Microsoft Word, Excel, and PowerPoint and with business systems
• Ability to work effectively as part of a team and on their own
• Strong administration and organization skills
• Previous experience in a people management position
• Able to work on their own initiative
• Good analytical and problem solving skills
• Eye for detail to ensure high accuracy
• Excellent communication skills and a strong focus on customer satisfaction
• Ability to work well under pressure

About US:
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 16 countries spread across 5 continents, with 57,908 employees from 124 nationalities, as of June, 2023.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.