Job Description
Manager - IT Service, Support and Operations
Job Description:
IT Support Manager Job Purpose Manage the internal It Support team and evaluate skills and performances, ensure end user service is timely and accurate on a daily basis, support technician, set specific end user service standards, contribute to improving IT support by actively monitoring and responding to end users queries, establish best practices through the entire technical support process, identify areas of improvement, evaluate daily, weekly and monthly team's productivity, provide feedback to the appropriate internal teams like security, to improve cross problems solutions. Providing outstanding first level technical support as well as assisting in planning out and building our IT infrastructure.
Key Responsibilities

• Lead the design and implementation of network projects.
• Manage and troubleshoot network-related issues, ensuring minimal downtime.
• Collaborate with the security team to implement and maintain network security measures.
• Conduct regular network assessments to identify areas for improvement.

Qualifications
Basic

• Bachelor's Degree in any career stream
• At least 7 years of relevant work experience in the given job description

Preferred
Specialized Knowledge & Required Skills

• Networking Protocols: TCP/IP, DNS, DHCP, VLANs.
• Routing and Switching: Cisco (CCNA, CCNP)
• Network Security: Firewalls, VPNs, IDS/IPS
• Wireless Technologies: Wi-Fi 802.11 standards
• Monitoring and Troubleshooting: Wireshark, SNMP
• Operating Systems: Windows, Linux - Scripting: Python, Bash (optional)
• Certifications: CCNP, CompTIA Network

Technical Proficiencies

• Routers: Cisco ISR, ASR.
• Switches: Cisco Catalyst, Nexus Series.
• Firewalls: Cisco ASA, Checkpoint.
• Network Monitoring Tools: SolarWinds, Nagios.
• Proxy/Loadbalancers: Zscalers, F5.

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
About Us
Infosys McCamish Systems,(http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/