Essential Duties/Responsibilities:
Incumbent will be responsible for providing support to the project through telephone interviewing and data collection.

Survey Administration & Data Collection* Adhere to the protocol.

Training* Contract staff should be encouraged to practice using the CATI system in training mode prior to going live with telephone interviews.* Participate in human subjects training and all other trainings required by IDOH and the program.* Participate in CDC training programs and workshops.

Project Support* Participate in site visits, National Meetings, and other project activities.* Report on phone and mail operations progress and productivity at regular meetings.* Attend project and team meetings with contract and site staff to examine batch outcomes (project protocols followed, staffing and training issues, data system issues, response rates, difficult interviews, etc.).* Assist the Coordinator and team with other activities as needed.* Other duties as assigned.

Job Requirements:High School diploma or equivalent required. Two years of completed college coursework or an associate degree in public health, communications, or a related health or social science field, preferred. Will consider survey or social science research experience and/or knowledge of maternal and child health field.

Skills:

* Excellent interpersonal skills and ability to convey information effectively to professionals and the public.* Ability to build rapport with and gain cooperation from telephone survey respondents.* Experience with data entry and telephone interviewing or telephone customer service work is preferred.* Experience with Microsoft Office and mail merge functions and CATI (Computer Assisted Telephone Interviewing) software.* Knowledge of survey techniques.* Ability to stay on task while maintaining thoughtful attentiveness to detail is critical as is possessing a desire to work collaboratively and communicate openly with a small team to improve operations and complete tasks in a timely manner.* Able to work independently and as a part of a project team.* The ability to type at least 40 words per minute is preferred.* Bilingual English/Spanish highly desirable.

Difficulty of Work:This position requires significant attention to detail, implementation of the protocol, and effective communication skills both written and oral to use good judgment to guide appropriate interactions with callers. The hours will be 7.5 hours a day with potential for hours outside of the normal workday. For example: some days might be 10:30 am - 7:00 pm if needed.