BROCKTON NEIGHBORHOOD HEALTH CENTER

In order to prevent a direct threat to the safety and health of our patients and staff, effective August 1, 2021, new hires are required to have had at least the first dose of a COVID vaccine prior to their start, with the exception of those who have documented medical or religious exemptions. New hires who are not yet vaccinated can arrange to have the vaccine on site.
Title: Optical AssistantSupervisor: Manager Optical Services &
Director of Eye Services
POSITION SUMMARY:
A bi- or tri-lingual individual to assist our MA licensed Opticians in their daily activities. These would include assisting with: language interpreting; incoming eyeglass orders’ management; patient eyeglass notification; eyeglass frame selection; insurance prior authorization; voicemail management, and insurance coverage discussions.
RESPONSIBILITIES:
Assist in language interpreting where needed
Check in and verify incoming eyeglass orders (after training) from multiple labs
 Notify patients that their glasses are ready for dispensing/pick-up
 Assist in the selection of eyeglass frames (after training)
 Explain to patients their insurance coverage and financial responsibilities if any.
Assist in taking a formal inventory at least twice per year.
Enter data in to NextGen/ Optik data base system.
Follow all Brockton Neighborhood Health Center protocols and regulations.
Provide a friendly and professional environment within Optical for all the health center patients.
Minor frame adjustment & repair (after training).
QUALIFICATIONS:
Personable, high school or beyond educated bi- or tri-lingual person comfortable interacting with patients and working with numerical figures and basic finances in a team work environment.
Requires an active commitment to excellence in patient care, a desire to improve wellness of our community, an appreciation for community needs, a culturally competent individual, and someone who is excited about the opportunity to build the eye service.
Familiarity with MA insurance billing is helpful.
PROFESSIONAL BEHAVIOR:
Demonstrates responsibility and accountability.
Maintains confidentiality at all times.
Maintains discretion of conversation in work areas.
Is pleasant, courteous, and considerate of patients, co-workers, and external professional contacts.
Demonstrates ability to prioritize demands, work with distractions, adapt to change, exercise efficient time management, and work independently.
Maintains appropriate chain of command.
Participates in continuing education for personal and professional growth.
Follows all BNHC protocols and policies.
QUALIFICATIONS:
Professional verbal and interpersonal communication skills required.
Demonstrates sensitivity and responds appropriately to verbal and non-verbal communications of patients, families, and co-workers.
Maintains patient's right to privacy, assuring dignity in the provision of care and is discreet in all communications, written and oral, about the patient's care.
PROBLEM RESOLUTION
Consistently utilizes good judgment in the resolution of problems, clinical and non-clinical.
Possesses the ability to act independently and is willing to make decisions utilizing good judgment.
Has the ability to visualize and anticipate new problems and to be part of the problem solving process.

INTERPERSONAL SKILLS
Utilizes tact, courtesy, patience, and discretion in dealing with others.
Possesses the ability to maintain a stable presence under stress due to pressure of the work environment.
CAREER DEVELOPMENT
Attends and actively participates in scheduled staff meetings.
Participates in professional staff teaching, both formal and informal.
Maintains clinical competence through ongoing clinical education and training.
WORKING CONDITIONS:
Works in a busy community health center in an urban neighborhood. Long hours are frequently required.
PHYSICAL REQUIREMENTS:
The individual must be in good health of mind and body with the physical dexterity and vision suitable to accomplish the job duties outlined above. Knowledge of proper patient transfer assistance is also required and the ability to lift as much as 50 pounds may be necessary.