Under the direction of an Information Technology Specialist 3 (Data Communications), SG-23, within the Chief Technology Office/Enterprise Network Services/Projects & Operations/NYC Network Operations Group, the Information Technology Specialist 2, SG-18, will perform site consultation work in support of client networking activities.
NOTE: This position will be headquartered in BROOKLYN, NY. This is a field office and physical presence will be required when not in travel status.
Specific duties may include, but are not limited to, the following:

• Install, relocate and remove equipment. This includes data communications equipment, VOIP phones, WAPS, etc.
• Supervise and support small/intermediate projects related to client networking activities, such as planning and execution of all phases of projects including request analysis, scope, budget, schedule, quality, risk, time management, site surveys, site preparation, cable and network troubleshooting and installation, asset management, inventory control, and network assistance.
• Provide detailed site surveys and onsite support for requests from all ITS-supported agencies. Analyze requests and provide Rough Order Magnitude (ROM) estimates to the agencies
• Submit internal ITS requests and monitor them from start to finish. These requests can be for enterprise network equipment, circuits, and cabling.
• Act as the ITS liaison to the requesting State agency. In most cases this is the only face-to-face interaction the agency has with ITS.
• Support the NYS Emergency Operations Center (EOC).
• Support deployments of the Emergency Remote Office (ERO).
• Provide 24x7x365 on-call network support, on a rotating basis, for troubleshooting and support for any emergency statewide.
• Travel to various sites 3-5 days per week, including possible overnight travel, to perform required site consultation work in support of client networking activities.

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Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
We are recruiting for positions within this role.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.