JOB TITLE: Optical Sales Associate

STATUS: Full Time/Part-Time

REPORTS TO: Store General Manager (SGM)

GENERAL FUNCTION:

The Optical Sales Associate works in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, and maintain the doctors appointment schedule in a manner that delivers a quality professional patient experience.

MAJOR DUTIES & RESPONSIBILITIES:

• Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, etc.
• Perform verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment
• Assists OD's to care for patients in a timely, effective manner, as closely to appointed schedule as possible
• Instruct patients on medical care as prescribed by the doctor's treatment plan and schedules follow up appointments as needed
• Schedules referral appointments with Ophthalmologists, Laser Center and completes appropriate paperwork
• Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA)
• Respond to patient's telephone inquiries regarding medication, treatment, problems referring to the OD as necessary
• Identifies candidates for FDT testing per company standards of care
• Completes proper coding of procedures for payment collection
• Participates in store meetings / projects as requested
• Ensures that maximum OD utilization occurs thru pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager's outreach, etc. (in an office without a PCC)
• Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory
• Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the store and / or across the organization
• Performs other duties within the store as requested and as time allows

KNOWLEDGE & SKILLS:

• High School or GED qualification
• Minimum 1-year experience evaluating patients for eye exams and dispensing eye exam medications
• Familiarity with medical terms associated with eye treatment
• Effective & professional verbal communication skills to discuss prescriptions and treatment plans
• Effective verbal and written communication skills to effectively work with co-workers and outside vendors and prepare concise and accurate documentation
• Prior experience maintaining patients records / files per HIPAA regulations
• Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Experience:

• Optical: 1 year (Required)

Ability to Relocate:

• Sarasota, FL 34233: Relocate before starting work (Required)

Work Location: In person