The Program Manager (PM) designs, plans, and coordinates work teams. Provides technical support to project team members. Handles complex application features and technical designs. Designs and implements the components required for complex application features. Generally manages a group of applications systems analysts. Relies on experience and judgment to plan and accomplish goals. Usually reports to a senior manager.

PM5

Includes all skills of a PM4. Experience with a specific government application. 11 or more years of experience. These consultants are recognized as top professionals in their chosen field and may be considered "Guru" subject-matter experts in IT Professional Services. Individuals possess multiple years of experience and are extremely competent and will typically hold advanced education degrees or certifications such as a Microsoft Certified Programmer Certified Business Analyst Professional (CBAP) or Project Manager Professional (PMP). *These advanced degrees and certifications may substitute, at the sole discretion of the State, for experience at this skill set level, and for this skill set level only. They have worked on multiple critical projects; have demonstrated the judgment to plan and accomplish goals; perform a variety of complicated tasks, and may lead and direct the work of others. This expert may report directly to Director or CIO level management; a wide degree of creativity and latitude is expected.