Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a full-time position with opportunities for growth and advancement. Responsibilities: - Communicate with customers via phone, email, and chat to provide assistance and resolve inquiries - Perform data entry tasks accurately and efficiently - Assist customers in English and Spanish, ensuring clear communication and understanding - Utilize upselling techniques to promote additional products or services - Maintain a high level of professionalism and phone etiquette at all times - Collaborate with the sales team to identify potential leads and opportunities - Provide excellent customer service by addressing customer concerns and resolving issues promptly - Multilingual skills are a plus, as you may be required to assist customers in other languages Experience: - Previous experience in customer service or a related field is preferred - Strong communication skills, both verbal and written - Proficiency in English and Spanish is required - Ability to navigate computer systems and perform data entry tasks accurately - Sales experience or knowledge of upselling techniques is beneficial - Excellent phone etiquette and interpersonal skills Join our team as a Customer Service Representative and be part of a dynamic company that values its employees. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply now to start your journey with us!

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Snow Hill, NC 28580: Relocate before starting work (Required)

Work Location: In person