Job Description

Job Description

Description :

At Infinity, we take pride in our commitment to Energy, Excellence and Execution by providing Life Changing Experiences' for our employees.

As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register and Corridor Business Journal, including the Top Workplaces Award and Coolest Places to Work, we encourage you to join Infinity's exceptional workforce and become part of our award-winning culture.

We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities.

Why Work for Infinity?

• We offer a blend of competitive hourly base pay commission
• We offer paid time off for vacation, personal and sick days; along with 7 paid holidays
• Retirement 401(k) match after 6-months of employment. 100% vested immediately
• Partnered with best-in-class Blue Cross Blue Shield Health Benefits; eligible for full time employees
• Professional development and career pathing opportunities available we promote from within
• Our award-winning training program starts day 1 and will be there to support you as you grow
• We have a strong 10X culture that we certify all team members on

The Role :

Infinity has partnered with a leading home warranty provider and is seeking highly motivated and driven individuals to join this growing program.

Candidates who have a background in B2C sales and are driven by providing an excellent customer experience can step into this role and make an immediate impact.

Responsibilities :

• Responsible for outbound calls using a provided lead list in office
• Identify coverages, eligible coverages and upsell the customer to additional products
• Accurately disclose terms and conditions to ensure customer comprehension
• Effectively execute required call strategy, with active listening and excellent customer service skills, to maximize conversion opportunities
• Utilize strong communication skills, including clear enunciation
• Willingness to accept constructive feedback and make necessary improvement
• Meet and exceed all program KPIs
• Reliable attendance

Ideal Qualifications :

• 1 year of contact center experience preferred
• 2 years or more of sales experience preferred
• Ability to maintain broad knowledge of client products and services
• Comfortability in using multiple technology systems, effectively
• Think quick and rebuttal objections
• Passion for delivering exceptional customer experiences, by executing with energy and excellence
• Ability to project a positive and professional attitude towards all customers
• Ability to adapt and work in a fast-paced team environment

www.infinitydelivers.com

Requirements : PI237449962

PI237449962