At Infinity, we take pride in our commitment to Energy, Excellence and Execution by providing ‘Life Changing Experiences’ for our employees. As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register and Corridor Business Journal, including the “Top Workplaces Award” and “Coolest Places to Work”, we encourage you to join Infinity’s exceptional workforce and become part of our award-winning culture.

We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities.

Why Work for Infinity?

• We offer a blend of competitive hourly base pay commission
• We offer paid time off for vacation, personal and sick days; along with 7 paid holidays
• Retirement 401(k) match after 6-months of employment. 100% vested immediately
• Partnered with best-in-class Blue Cross Blue Shield Health Benefits, eligible for full time employees
• Professional development and career pathing opportunities available – we promote from within
• Our award-winning training program starts day 1 and will be there to support you as you grow
• We have a strong 10X culture that we certify all team members on

Role Overview:

This position plays a crucial role in supporting the day-to-day operations of our Client Success team, ensuring seamless communication, efficient resource allocation and overall success in meeting client needs. The successful candidate will work closely with the Client Success Manager, various clients, offshore and nearshore partners. Success in this role will be demonstrated by supporting the Client Success team in improving client retention and satisfaction while supporting new business opportunities with existing clients.

• Learn client processes to understand their business and business needs
• Ensures compliance with client policies and follows ethical standards
• Ensures client timelines are communicated and supports meeting these timelines in collaboration with Client Success team
• Participate in client meetings, trainings, and huddles as necessary
• Assists the Client Success Manager in the management of attendance records, ensuring accuracy and timeliness
• Support the maintenance of team rosters, changes in personnel and communicating this information within the Client Success team
• Monitor and follow-up on performance trackers and assist with providing insights for continuous improvement and success stories
• Engage in effective communication with department team members, clients, nearshore and offshore partners at multiple levels within these organizations
• Assist with coordination of and participation in new hire training and ongoing training initiatives.
• Coordinate with nearshore and offshore trainers to ensure timely updates on credential requests, certifications and other tasks associated with onboarding new team members
• Gather and assess EOS reports for teams, collaborating with the Client Success Manager to effectively communicate findings to clients
• Review staffing recommendations and collaborate with Client Success Manager for implementation
• Facilitate and contribute to the team chats to boost morale and foster a positive working environment

This list of responsibilities and duties provided are general and may not encompass all daily duties required to execute at the desired performance levels. All responsibilities will be in partnership with the Client Success team and Manager.

Ideal Candidate & Qualifications:

• Proven experience in administrative roles or client support
• Excellent written and verbal communication, and interpersonal skills
• Strong organizational and time-management skills with the ability to handle multiple projects meet established deadlines and adapt as business needs require
• Detail-oriented
• Proficient in Microsoft Office Suite and collaboration tools

Education and Experience:

• High school diploma or equivalent required.
• Prior Administrative and/or Project Management experience preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.

www.infinitydelivers.com

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Travel requirement:

• No travel

Experience:

• Client services: 2 years (Required)

Ability to Relocate:

• Cedar Rapids, IA 52403: Relocate before starting work (Required)

Work Location: In person