Overview:
We are seeking a skilled and experienced SNOW Technical Lead / Manager (Operations) to join our team. A

Must Have

Experience

 A self-driven individual who would be accountable for managing &

driving ServiceNow Operations team end-to-end.

 Supervisory skills and the ability to leverage support from other parts

of the organization.

 Ability to work with all levels of client and internal resources.

 Ability to organize, delegate, and leverage resources to accomplish

objectives.

 Maintaining and delivering quality metrics, progress and status

reporting to customer.

 Create and track a plan to deliver the program goals, including the

technical implementation plan for Operations Team.

 Scope (requirements)/ backlog management, quality management and

risks and issues management

 Experienced of handling ServiceNow development / BAU team as Tech

Lead.

 Able to manage a team with different skills set and give technical

guidance to the team.

 Strong oral and written communication skills with the ability to

communicate technical information in non-technical language.

 Flexible attitude and ability to interact with a diverse business user

community and changing environment; comfortable with and excited

about being part of the driving force behind organizational change

management.

 Experienced in implementation of ITSM solution using industry best

practices.

 Experienced of implementing ITSM (one of ITOM, ITBM, GRC, CSM,

HRSD)

 Hands-on development experience of ServiceNow scripting like

Business Rule, Script include, Fix scripts workflows, UI Action, UI

Policy, Client scripts, Email Inbound

 Good experience of Service Portal and widget creation

 Very good experience of REST and SOAP based integration, scripted

REST and SOAP API creation.

 Knowledge of Authentication via Auth 2.0, certificates and Mid Server

 Implemented ServiceNow project in Domain separated instance.

 Experienced in implementation on ServiceNow Discovery, Service

Mapping, Event Mgmt and Orchestration use cases.

 Good knowledge of MID Server installation and management

 Experience of custom applications development

 Experience of LDAP/Active Directory/SSO implementation

 Knowledge of Flow Designer, Integration Hub and Orchestration use

case implementation.

Good to have  Experience in working on Performance Analytics

Experience  Design and modification of ServiceNow Service Portal.

 Review existing set up and provide best practice recommendations in

line with the OEM.

 Excellent knowledge of ServiceNow Best Practices and ongoing

knowledge of latest ServiceNow features.

 Experience with HTML coding and Jelly script strongly preferred

Academic and

Professional

Experience

Professional

 5 years of experience with ServiceNow required.

 8 years of experience with IT Industry required.

Academics

 Certified System Admin

 CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service

Mapping

 ITIL Foundations certification is preferred.

 Bachelor’s degree or equivalent combination of education and

experience.

Job Types: Full-time, Contract

Pay: $50.00 - $60.00 per hour

Schedule:

• 8 hour shift

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Plano, TX (Required)

Ability to Relocate:

• Plano, TX: Relocate before starting work (Required)

Work Location: In person