1 Executive Desktop Support Analyst Job in Reston, VA

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Executive Desktop Support Analyst

Infinity Consulting Solutions

Reston, VA | Full Time

$65k-81k (estimate)

0 Months Ago

Executive Desktop Support Analyst

$65k-81k (estimate)

Full Time 0 Months Ago

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Infinity Consulting Solutions is Hiring an Executive Desktop Support Analyst Near Reston, VA

TITLE: Executive Desktop Support Analyst
Location: Reston, VACompensation Range : ( $90,000 -$125,000 )Our client is one of the world's leading and largest intellectual property law firms, and they are seeking a Senior Executive Desktop Support Analyst for their Reston, VA office. The Executive Desktop Support Analyst will provide onsite and remote support for all users involving hardware and software issues. What You'll Do:

Handles tickets escalated from other IT Specialists and the Help Desk.
Responds to telephone, email, and in-person requests for technical support; including monitoring and responding to questions directed to the Help Desk Hotline and/or Help Desk e-mail alias.
Works with staff and attorneys to ensure that they understand how to use the technology tools available to them, to enable them to realize the highest level of productivity by minimizing recurrence of use-related issues.
Runs diagnostic tests to isolate system problems and makes recommendations for potential solutions.
Installs, maintains, and upgrades equipment and its associated infrastructure as needed; investigates hardware problems and performs repairs as necessary; responds to equipment setup requests in a timely and proficient manner.
Performs daytime, evening, after-hours, weekend, holiday, and/or emergency closure end user support as necessary, which may require short notice to travel to the office outside of normal
May occasionally visit regional offices to provide onsite assistance and inventory tasks as needed with short notice.

Skills / Experience You Will Need:

High school diploma or equivalent required; Bachelor's degree preferred
Minimum of 5 years of experience in Windows workstation implementation, management, and support preferably in the professional services industry
Experience using and supporting Windows 10, 8, and 7; Office 2016, 2010, 2007, and MS Office 365, SharePoint, and Skype for Business; and document management systems such as NetDocuments required
Basic knowledge of Networking in an MS Server 2008 or 2012 environment required
Experience with basic laptop and printer repairs and ability to replace basic components of a PC, Laptop, and Printer required
Experience with Citrix, PGP, Elite, Carpe Diem, and Summation is a plus

About Infinity Consulting Solutions
At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.
ICS is an Equal Opportunity Employer. *W2 employees of ICS are offered comprehensive benefits including health, dental and vision.