Description

Indus Hospitality Group’s mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.

Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin’ Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.

Job Title: Hotel Houseperson 

Reports To: Hotel Executive Housekeeper

Summary

Responsible for the overall cleanliness of the hotel public areas, outside grounds, timely delivery of guestroom supplies, light maintenance duties as well as providing transportation and other assistance to guests.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and/or meet the physical demands.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• General clean assigned areas including the lobby, rest rooms, offices, corridors, banquet areas, elevators, stairways, entranceways, pool facilities, exercise room, associate break areas and outside grounds. 
• Provide safe transportation to all guests using the hotel shuttle vehicle.
• Collect soiled linens from housekeeping carts and transport to laundry for sorting.
• Deliver linen, terry and other guest room supplies to housekeepers.
• Assist in the delivery and set-up of cots, cribs and other guest related supplies.
• Collect trash from housekeeping carts and transport trash and waste to disposal area.
• Check all fixtures, equipment, and facility conditions (lights, toilets, water temperature, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Repair as needed.
• Maintain housekeeping storage closets in proper supply level, organization and cleanliness.
• Assist in stripping of guest room beds as needed.
• Ensure hotel amenities and supplies are placed appropriately throughout the hotel such as pool towels, vases, paper supplies, note pads, pens.
• Perform special deep cleaning tasks as assigned.
• Move furniture, hang and remove drapes, and roll carpets as needed.
• Assist with snow removal including brushing off cars, shoveling and salting walkways as necessary.
• Replace light bulbs as needed.

Competencies  

To perform the job successfully, an individual should demonstrate the following competencies:

• Be at work consistently and on time; Arrive at meetings on time.
• Able to read and interpret written information.
• Able to work alone or with others.
• Able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction; Take responsibility for own actions; Complete tasks correctly and on time or notify appropriate person with an alternate plan.
• Follow policies and procedures; Use time efficiently. Conserve organizational resources; Generate suggestions for improving work. Demonstrate accuracy, thoroughness and attention to detail.
• Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
• Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.
• Identify and resolve problems in a timely manner; Develop alternative solutions; Use reason even when dealing with emotional topics.
• Display willingness to make decisions; Understand business implications of decisions; Include appropriate people in decision-making process.
• Contribute to building a positive team spirit; ask for and offer help when needed.
• Treat people with respect; Approach others in a tactful manner; Follow through on commitments; Work with integrity and ethics; Uphold organizational values.
• Maintain confidentiality; Listen to others without interrupting; Keep emotions under control. React well under pressure.
• Speak clearly and persuasively in positive or negative situations; get clarification; Respond well to questions; Participate in meetings.
• Apply feedback to improve performance; Monitor own work to ensure quality. Strive to continuously build knowledge and skills.

Requirements

Education and/or Experience

Up to one month related experience or training; Less that high school education; or equivalent combination of education and experience.

Language Skills

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to communicate with others in a clear and professional manner.

Certificates, Licenses, Registrations

Maintain a valid New York State Drivers License with no major violations.

Mathematical Skills

Ability to add and subtract numbers up to 100.

Reasoning Ability

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Physical Demands

• The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation:
• Move, transport, put, remove, replace, position, place, transfer
• Ascend, descend, traverse
• Move about or to, position self
• Detect, operate, adjust, position, set up, handle, tend to, activate, apply, use, modify, input, write, compile, retrieve, make, collect, inspect, prepare, service
• Communicate, converse, discern, convey, discuss
• Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess
• The associate must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. 

Work Environment

While performing the duties of this Job, the associate is regularly exposed to chemicals, dust and odors. The associate is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.

Acknowledgement

This is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands).