General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall plumbing department cleanliness.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service:
• Provide a positive representation of Handy Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• Solicit customers to open an Ace Rewards card

Store Operations
• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the department.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the department.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the department.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Education/Training
High School or GED equivalent.

Experience
Formal retail experience preferred.
Retail home center, hardware, electrical and/or plumbing experience required.
Knowledge on Plumbing materials, Electrical safety, toilets and drains, outlets/circuits, etc.

Physical Demands
Standing, walking, lifting (up to 25lbs) and climbing.
Perform a range of maintenance duties for homeowners and businesses