Property: The Heights at Post Oak Size: 940 Units

A day IN the life:

• Greet prospects professionally and present the assigned property's features and benefits, and properly secure lease agreements from qualified persons.
• Follow up on prospective residents and market the community to telephone prospects. Convert phone calls to tours, property tours to leases, and the internet leads to tours and leases. 
• Shows/tours apartment homes to prospective residents while following the proper procedures and safety guidelines. 
• Ensure guest cards are complete, entered into the property management software, and completed for prospects.
• Accurately prepare and complete all lease-related paperwork, from the application process through move out, including processing rental applications, preparing move-in information, lease files, renewal letters and leases, and any other residents' leasing-related documents.
• Participate in answering phones, taking messages, responding to email leads and inquiries, filing and entering work orders in property management software.
• Provide quality customer service and timely response to customer requests and complaints. 
• Develop and maintain first-class customer service relationships with prospects and residents.
• When on grounds, physically inspects the community, picks up litter, and reports any maintenance needs to the Service Team.
• Assist with shopping competitive properties. 
• Maintain thorough product knowledge of the property, sister properties, corporate housing partner, and competitors.
• Assist Community Director and other team members in developing and implementing effective marketing goals to increase traffic and leads.
• Assists with resident functions and as directed by the Community Director and other team members.
• Occasional needs to utilize personal transportation to inspect the apartment community and surrounding neighborhood and visit the corporate office. 

Qualities we are INTERESTED in:

• High School diploma, or general equivalent degree (GED)
• Associate’s or Bachelor's degree preferred
• Minimum of 6 months of experience in a customer service or sales related position 
• Previous experience in residential property management a plus 
• Tax Credit Experience

What's IN it for you:

• Medical, Dental, Vision Insurance
• 401K Company Match
• 3 weeks of Paid Time Off (PTO)
• 15 Paid Company Holidays