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Job Purpose:
The Indigo Telecom Group, Network Operation Centre (NOC) provides its customers with network monitoring, Global engineering resources and associated technical services. Based in Denver, the Indigo NOC is staffed by highly trained professionals on a 24x7x365 basis and has well-established methods and procedures.
The Indigo NOC interacts frequently with its customers’ support, US, UK, European and Global service partners and suppliers, and Indigo’s sales teams. It is important that the NOC Team Leader is clear and concise in all forms of communications. Diligence and attention to detail are also key skills along with ability to multi-task and prioritise work appropriately.
The role of the NOC Team Leader is to provide leadership to the shift teams, acting as a point of escalation to ensure that customer SLAs/KPIs are met or exceeded, make sure all the tools are in place and working efficiently to provide smooth day-to-day operations, provide reports and fault root cause analyses documents to all the stakeholders. The NOC Team Leader will be accountable for the delivery and achievement of the customer SLAs. The NOC Team Leader must be clear and concise in all forms of communications. Diligence and attention to detail are also key skills along with ability to multi-task and prioritise work appropriately.
The NOC Team Leader will be required to work very closely with all other departments within Indigo Telecom Group and its Service Partners and, as such, will need to develop good working relationships with members of staff within these departments.
Lead the delivery of the NOC services:
Lead the NOC staff:
Communication with the customer:
Principal Accountabilities/Objectives: General
Must be able to work extended hours as needed and flexible shifts to ensure team is supported.
Competency: Skills/Knowledge/Qualifications:
Other
$125k-156k (estimate)
03/22/2024
05/07/2024
CALDICOT
100 - 200
1998
PETER DUNCAN WELCH
$10M - $50M