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Position: Helpdesk Specialist | ||
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Job Id: 343 | ||
# of Openings: 1 | ||
Helpdesk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers' technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. As a Veteran-Friendly employer, we are proudly partnered with the Virginia Values Veterans (V3) Program, and a recipient of the HIRE Vets Gold Medallion Award, which recognizes our commitment to recruiting our nation's Veterans. Recognized on the Inc. 5000 list of America's fastest growing companies in 2020 & 2021 and named as one of the 2022 Best Places to Work in Virginia, we are always looking to hire top talent in the field - come join us today! The Help Desk Specialist will use available communications channels, tools, and remote connection resources or proximity visits, as appropriate, to troubleshoot and resolve client incidents and problems, closing related requests. They will ensure prompt, accurate status, and feedback to end users and relevant management. The Help Desk Specialist will escalate service requests promptly to appropriate subject matter experts when necessary. ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
EDUCATION, EXPERIENCE, & REQUIREMENTS:
Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. This employer uses E-Verify. | ||
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Full Time
Business Services
$50k-63k (estimate)
04/13/2023
11/10/2023
indigoit.com
RESTON, VA
50 - 100
2001
DENISE GARCIA VAN WYNGAARDT
$10M - $50M
Business Services
The job skills required for Helpdesk Specialist include Troubleshooting, Help Desk, IT Support, Active Directory, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Specialist positions, which can be used as a reference in future career path planning. As a Helpdesk Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Specialist. You can explore the career advancement for a Helpdesk Specialist below and select your interested title to get hiring information.