Department
UITS SOFTWARE & NETWORK ENGINE (UA-NENG-IUBLA)
Department Information
At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
GlobalNOC's Software and Systems engineering group provides a full suite of tools and services related to network measurement, monitoring, visualization, provisioning, and IT service management for some of the most advanced research and education networks in the world. Established in 1998, The GlobalNOC at Indiana University provides services to over 20 networks across the country that operate at local, metro, national, and international scale.
We are looking for motivated people to join our team and make a difference. Why work here?
Work in the always evolving and growing field of advanced high speed computer networking, frequently taking on new challenges and opportunities.
GlobalNOC is committed to a culture of positive work life balance and progress over perfection. Work with a group of people passionate about their field, but who aren't defined solely by it.
Make a difference. Our teams collaboratively provide full stack design, development, and management of applications that directly support thousands of servers and network devices at the campus, regional, country, and world scale.
Bring your skills and learn new ones. With our full stack development there is always a place to jump in and learn something new. Whether it's new development of applications, automating changes on the network, building out visualizations to help end users understand their data, and countless other opportunities.
Job Summary

• Designs, develops, tests, and configures software systems and computer programs.
• Consults with stakeholders/clients to review existing software solutions; develops new functionality and/or writes new code as needed.
• Collaborates with other technical staff and stakeholders/clients to ensure optimum functionality, performance, accessibility, scalability, and security of supported software.
• Documents software development efforts (changes, new functionality, issue/problem resolution).
• Follows program module test procedures, generates required test data, and executes testing procedures; performs quality assurance checks and fixes bugs accordingly; works with functional users to diagnose problems encountered during testing and provide production support.
• Provides documentation, information, and training through formal and informal communications to end users, departments, and internal staff.
• Adheres to university software development standards and best practices (version control, nightly build systems, test suites, etc.).
• Researches and stays up-to-date on new industry software development standards, emerging technology, UX/UI design/philosophy, and accessibility standards

Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required

• Bachelor's degree (preferably in computer science, business systems, or related discipline)

WORK EXPERIENCE
Preferred

• Some software development or related experience
• Experience working as a customer advocate through extended dialogue and shared understanding with the ability to translate user requests into programmable user requirements

SKILLS
Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty

Preferred

• Developing experience with the ServiceNOW ITSM platform, including integration with other systems

Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Additional Information
Federal background checks and/or non-disclosure agreements on behalf of the GlobalNOC's customer base may be required to fulfill employment requirements. Please see this link for more information.
Work Location
Indianapolis, Indiana and Bloomington, Indiana
This position is eligible for remote work or to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Core
FLSA: Exempt
Job Function: Information Technology
Job Family: Software/App Design, Dev & Eng
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.
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