Job Summary

Department Specific Responsibilities

• Acts as guest services leader at the front desk for any guest issue and works to anticipate future problems or requests.
• In the absence of a manager, they may provide guidance to part-time and student staff.
• Will fulfill duties as assigned from their direct supervisor.
• Perform the functions of a front desk agent-check in / check out guests, answer telephones, make reservations, and provide information to guests.
• Resolves guest issues negatively affecting the guests stay and overall impression of IU.
• Ensure sthat all guests are assisted in a timely and friendly manner, and coordinate breaks to ensure proper coverage is maintained to assist guests.
• Corresponds with guests and prospective guests through various electronic correspondence channels.
• Applies Payments, handles credit card and cash payments, and posts charges to guest folios.
• Responsible for cross promotion of IMU Dining Facilities.

General Responsibilities

• Performs tasks related to day-to-day hotel operations, including check-in / out of guests, answering telephone and email inquiries, making reservations, and providing information to guests.
• Resolves guest issues, escalating complex issues as needed.
• Delegates tasks related to room preparation to other hotel staff, including temporary, housekeeping, and maintenance staff.
• May assist with general cleanup and upkeep of hotel lobby space, including changing trash bins, wiping, and dusting hard surfaces, or cleaning up spills.
• Provides directions and general information to Indiana Memorial Union visitors.

Qualifications

EDUCATION

Required

High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Preferred

Some experience in related field

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Demonstrates a commitment to diversity, inclusion, and genuine care for all
• Demonstrates a high level of attention to detail

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment.

The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Must be able to lift between 20-40 pounds.

Additional Information

Salary plan and grade : PAA 1HH

This is an CWA union covered position.

Work Location

Bloomington, Indiana

Advertised Salary

$15.30 per hour

Work Hours

Variable schedule (7AM-3PM or 3PM-11PM) based on business volume and operational needs, including evenings and weekends.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including :

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level : Foundational

FLSA : Nonexempt

Job Function : Operations

Job Family : Hospitality

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days.

To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications.

Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status.

Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX.

Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator.

See Indiana University’s Notice of Non-Discrimination here which includes contact information.

Last updated : 2024-05-13