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The position of Student Membership Services Representative is to provide customer service to patrons purchasing memberships and other services provided by Campus Recreation.
Indiana State University student enrolled in at least 6 credit hours.
Must secure CPR/AED certification during tenure of employment.
Must be willing to attend all designated training workshops including and not limited to all Fitness and Membership Services Training Programs. Must have excellent human relation and customer service skills.
All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.
No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual’s involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.
Assist with membership sales; register members for various program; perform cash, check and credit card transactions; answer facility and program related questions; provide members with information on Campus Recreation programs; Understand and communicate facility policies/procedures to patrons; perform general office duties; perform misc. duties as assigned.
o Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions, and overcome problems. The individual is able to obtain, interpret, and use knowledge, facts, and data in the process, and may demonstrate originality and inventiveness.
o Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively.
o Teamwork/Collaboration: Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. The individual is able to work within a team structure, and can negotiate and manage conflict.
o Digital Technology: Select and use appropriate technology to accomplish a given task. The individual is also able to apply computing skills to solve problems.
o Leadership: Leverage the strengths of others to achieve common goals, and use interpersonal skills to coach and develop others. The individual is able to assess and manage his/her emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work.
o Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes.
o Career and Self Development: Identify and articulate one’s skills, strengths, knowledge, and experiences relevant to the position desired and career goals, and identify areas necessary for professional growth. The individual is able to navigate and explore job options, understands and can take the steps necessary to pursue opportunities, and understands how to self-advocate for opportunities in the workplace.
o Equity and Inclusion: Value, respect, and learn from diverse cultures, races, ages, genders, sexual orientations, and religions. The individual demonstrates openness, inclusiveness, sensitivity, and the ability to interact respectfully with all people and understand individuals’ differences.
Full Time
Colleges & Universities
$40k-54k (estimate)
02/05/2023
05/16/2024
indstate.edu
TERRE HAUTE, IN
3,000 - 7,500
1865
CHARLES AMLANER PHD
<$5M
Colleges & Universities
Indiana State University Mission Statement: Indiana State University, a doctoral research university, combines a tradition of strong undergraduate and graduate education with a focus on community and public service. We integrate teaching, research, and creative activity in an engaging, challenging, and supportive learning environment to prepare productive citizens for Indiana and the world. Indiana State University Value Statements: We value high standards for learning, teaching, and inquiry. We provide a well-rounded education that integrates professional preparation and study in the arts and... sciences with co-curricular involvement. We demonstrate integrity through honesty, civility, and fairness. We embrace the diversity of individuals, ideas, and expressions. We foster personal growth within an environment in which every individual matters. We uphold the responsibility of University citizenship. We exercise stewardship of our global community.
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