Job Overview:

We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service. This is a vital role in ensuring our guests have a positive experience during their stay.

Duties:

- Greet guests and provide them with a warm welcome

- Check-in and check-out guests efficiently and accurately

- Answer phone calls and respond to guest inquiries

- Assist with reservations and provide information about campground amenities, services, and local attractions

- Handle guest complaints or concerns in a timely and professional manner

- Process payments and maintain accurate records

- Collaborate with other campground departments to ensure guest satisfaction

- Perform audit duties as required

Requirements:

- Previous experience in a similar role is preferred but not required

- Bilingual skills (English/Spanish) are a plus

- Familiarity with phone systems and campground management software is beneficial

- Excellent customer service skills with the ability to handle difficult situations calmly and professionally

- Strong communication skills, both verbal and written

- Ability to multitask and prioritize tasks effectively

- Knowledge of hospitality industry standards and practices

If you are passionate about providing exceptional guest service, we would love to hear from you.

Please note that all positions at our company are paid, including internship positions.

Job Type: Part-time

Pay: $15.75 per hour

Expected hours: 15 – 25 per week

Benefits:

• Flexible schedule

Schedule:

• 4 hour shift
• Every weekend
• Holidays
• Morning shift

Work setting:

• In-person
• Resort

Work Location: In person