Position Title: Salesforce Service Designer

Location: Hybrid, Washington, D.C.

Position Overview: Indev is seeking an experienced Salesforce Service Designer to join one of our federal projects supporting Department of Transportation in Washington, D.C. This is a fantastic opportunity to leverage your previous Salesforce development experience and expertise. Your in-depth understanding of state models will be used to build workflow applications used to integrate external data.

This is a direct-hire, full time position with salary and benefits. Indev provides a comprehensive benefits package, including Medical, Dental, Vision, 401k with match, Flexible Spending Account, and Paid Time Off (PTO)—including vacation and holiday pay.

Your future duties and responsibilities:

• Translate customer requirements into feasible Salesforce solutions
• Collaborate with business analysts, technical staff and other key stakeholders to identify best solutions to address customer needs
• Utilize workflow models to define individual states and transaction tasks and design into Salesforce accordingly
• Scheme the integration of Salesforce Service Cloud with other external systems and applications, ensuring smooth data flow, interoperability, and alignment with program requirements
• Document best practices and operational procedures while implementing continuous improvement within the environment

Required qualifications to be successful in this role:

• MS in Computer Science, Information Systems, Engineering, or other related scientific or technical discipline.
• Eight years of experience in information systems development, functional and data requirements analysis, systems analysis and design, programming, program design and documentation preparation. Of the eight years, a minimum of five years specialized experience is required in the following: demonstrated experience in managing the implementation of information engineering projects and experience in systems analysis, design and programming.
• Customer-centric with superb verbal and written communication skills
• Experience in Service Cloud with a focus on workflow applications
• Keen understanding of state and workflow models and how to configure in Salesforce
• Experience with Mulesoft and data pipelines
• Experience with designing the Salesforce data model to integrate with outside data systems
• Ability to obtain a Public Trust clearance

Nice to have’s:

• Salesforce Public Sector Solutions Accredited Professional
• Experience in AWS cloud engineering (S3, API Gateway, queues, etc.)
• Experience with Grants Management
• Preferred certifications: Salesforce Developer, Salesforce Service Cloud Consultant, Salesforce Strategy Designer, Salesforce User Experience (UX) Designer
• Currently hold a Public Trust clearance with Department of Transportation or Department of Homeland Security

About Us: At Indev, we're not just a company; we're a trailblazing force transforming the way Salesforce is integrated into the Federal workspace. As a dynamic player in the federal government sector, we're on a mission to empower agencies with cutting-edge Salesforce solutions that drive innovation, efficiency, and progress. Our team thrives on collaboration, innovation, and embracing challenges head-on to create a meaningful impact on the world around us. Let’s innovate. www.indev.com

Why Indev:

• Innovative Environment: Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.
• Meaningful Impact: Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
• Dynamic Collaboration: Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
• Agile Mindset: Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.
• Learning Culture: Enjoy ongoing learning opportunities and professional development to expand your skill set.
• Cutting-edge Tech: Engage with the latest technologies and tools in the data integration landscape.

If you're ready to embark on a journey of innovation, collaboration, and impact, Indev welcomes you to join our team as a Salesforce Service Designer. Let's shape the future together.

Job Type: Full-time

Pay: $162,000.00 - $195,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Compensation package:

• Yearly pay

Experience level:

• 8 years

Schedule:

• 8 hour shift

Application Question(s):

• Are you a US Citizen able to obtain a Public Trust clearance?
• What experience do you have with Salesforce?
• How many years of information systems development, functional and data requirements analysis, systems analysis and design, programming, program design and documentation preparation experience do you have?
• How many years of experience do you have experience in managing the implementation of information engineering projects and experience in systems analysis, design and programming?

Education:

• Master's (Required)

Ability to Relocate:

• Washington, DC 20003: Relocate before starting work (Required)

Work Location: Hybrid remote in Washington, DC 20003