ABOUT US

Join us in making a career in Independent Living Systems, an industry leader in managing home and community-based programs for over 20 years. Independent Living Systems, LLC and its subsidiaries offer a comprehensive range of clinical and third-party administrative services to managed care organizations and providers that serve high-cost, complex member populations in the Medicare, Medicaid, and Dual-Eligible Market. ILS provides tailored integrated solutions aimed at improving health outcomes while rebalancing costs, addressing social determinants of health and connecting members with community-based resources.

Position Summary

The Provider Services Department builds and maintains a network of health care and long-term care providers serving ILS affiliated enrollees. The Provider Services Assistant position is responsible for maintaining provider information and supporting the daily activities of the Provider Services Department.

Essential Functions

• Assist in the basic/daily operation of the Provider Services Department.
• Assure provider contract and credentialing documentation is complete and accurate.
• Input provider data into databases correctly and in a timely manner.
• Maintain provider files and communications.
• Validate existing provider information and update, as needed.
• Create and distribute weekly reports.
• Assist with the preparation of provider directories.
• Obtain W-9s from providers and load into appropriate databases.
• Develop and maintain provider manuals for each service line.
• Assist with the dissemination of surveys and other provider education material to network providers.
• Assist providers with basic inquiries.
• Maintain Provider Info Queue and Google doc on an ongoing basis.
• Obtain bills from providers.
• Proactively send out requests to providers to update demographic information.
• Perform other duties as assigned.

Education and Experience

• High School diploma or equivalent.
• 1-2 years of provider services/relations experience preferred.

Required Skills

• Verbal Communication.
• Written Communication.
• Teamwork.
• Organization and Planning.
• Problem Solving.
• Ethical Conduct.
• Strategic-Critical Thinking. 
• Leadership.
• Decision Making. 
• Financial Management. 
• Communications Proficiency. 
• Presentation Skills.

EEO STATEMENT 

In compliance with the Drug-Free Workplace Act of 1988, Independent Living Systems has a longstanding commitment to provide a safe, quality-oriented, and productive work environment. Alcohol and drug abuse pose a threat to the health and safety of ILS employees and to the security of the company's equipment and facilities. For these reasons, ILS is committed to the elimination of drug and alcohol use and abuse in the workplace. Independent Living Systems, LLC, and its subsidiaries, including FCC, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, disability, ancestry, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.