Come join TCM Bank’s Client Relations Team and support our clients fulfilling requests for information, as well as problem resolution within the community bank and credit card space. We are looking for an individual who enjoys promoting products and services, ensuring client satisfaction, and looking for ways to encourage growth and engagement. This is a remote opportunity!

Summary

Specialist will work with client banks, internal staff, and various business partners to bring resolution to bank issues; support portfolio growth; and market payment products and services. 

Duties & Responsibilities

1. Handle incoming communications (calls/e-mails) from client banks and business partners using appropriate resources to respond in a timely manner, focusing on one-call resolution.
2. Authority to handle escalated issues on behalf of agent banks.
3. Promote and support portfolio growth either directly with the client or through supporting the Relationship Management Team.
4. Knowledgeable in all products and services provided in order to conduct client training and demonstrations.
5. Proactively follow up with clients regarding marketing opportunities.
6. Balance team and individual responsibilities.
7. Other duties as assigned.

Qualifications

• At least 1-3 years of related experience in a customer service capacity, preferably within the payments or financial services industry.
• Knowledge of Microsoft Office suite; database knowledge is a plus.
• Strong, proactive work ethic.
• Willingness to make decisions and exhibit sound and accurate judgment.
• Excellent written and verbal communication skills.
• Ability to manage difficult or competing deadlines.
• Ability to work within a team and individually.
• Ability to manage multiple databases.

TCM Bank, N.A., a subsidiary of ICBA Bancard, serves as a trusted advisor to community banks, helping build and strengthen customer relationships with a market competitive and fully branded consumer and business credit card agent program. Through our Total Card Management program, we serve as a direct issuer of credit cards for banks who prefer not to issue cards themselves. TCM Bank has been in business for over 24 years and has grown to over 100 employees nationwide. We are now partnered with over 780 financial institutions across the United States, and proud to meet the credit card needs of more than 465,000 customers. We are a Community Bank that believes in Community Banks.

Outstanding benefits package - 100% premiums are company paid!

TCM Bank, N.A. embraces the diversity of its applicants and employees and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by applicable law.

TCM Bank is located in Tampa, FL. This is a remote opportunity. Qualified candidates located in the states where we do business will be considered.

No sponsorship is available for this position.

Principals Only. No Agencies Please.