We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!

The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership, and choice so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.

After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019, and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!

Main Purpose

The main purpose of the Operations Team Lead is to support the Operations Team in providing our clients and partner agencies with compliance verification, shift scheduling, optimizing shifts for attractiveness, confirming venue notes, new account provisioning, shift requirements, and key client integrations. This individual will support identification of new tools, training, coaching, and knowledge sharing to develop the capabilities of their team to meet performance KPIs and SLAs.

Responsibilities & Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.

• Support Operations Management with executing and improving workflow and processes for service delivery, case management, shift handoffs, escalation and de-escalation, and building customer loyalty
• Monitor and measure team performance and conduct regular one-on-one sessions with each team member
• Support the hiring process, including reviewing applications, interviewing, onboarding, and training when needed
• Coordinate with cross-functional teams, internal and external, to build customer-centric, efficient, and scalable operations strategies
• Drive a culture of collaboration, respect, and inclusion
• Ensure clear, cohesive, and prompt communication of all changes, updates, and outstanding global issues to the team on a regular, proactive basis

Requirements

Benefits

• $60,000 to $80,000 base 
• Performance-based bonus 
• Medical, Dental, Vision, and 401K
• Access to all Company & Employee Benefits
• 25 days PTO (prorated) Birthday Day Off
• 8 Public Holidays 
• Duvet days
• Laptop ​ WFH equipment​
• Hybrid working model - we work best collaboratively, so we’ve provided a workspace where you’ll thrive whilst still giving the flexibility to work remotely when you need
• Volunteer days
• STIPs (Short Term Incentive Plan)
• Regular team-building events