Monday through Friday 8:00-5:00 PM; with some flexibility.

Hybrid schedule more onsite during training once comfortable worker can work 2 days a week in the office.

Responsibilities:

· The Process Analyst I will help execute operational activities for businesses or functions across the region within our business services team.

· In this role, you will assist in a variety of operational processes and procedures for multiple products and services using various systems and data management practices.

· Perform customer service tasks to support the administration of the processes including sending and receiving instructions, answering questions, working with assigned process teams, providing paperwork to partners and acting as a point of contact between partners.

· Help develop and maintain established relationships with customers and other partners.

· Help provide comprehensive insight and recommend solutions to issues that deviate from established processes to supervisors and partners regarding the interpretation and delivery of processes.

· Apply comprehensive understanding of operational practices, procedures and internal controls to identify areas of improvement.

· Generate productivity reports, performance metrics and monitoring reports and review for discrepancies for any system generated documents.

· Solve issues, while escalating more complex issues to appropriate staff.

· Execute new business migration activities and processes efficiently and effectively.

· Enter invoice information into customer web portals to ensure invoices are according to the approved process.

Require Qualifications:

· Must be proficient in excel and able to use data analysis tools

· Ideally have some experience with SAP, Power BI, Tableu

· Be able to analyze data, synthesize and provide summary and actions needed

· Translate information from one system to another; for example take price builds and translate to customer facing price request documents

Work across multiple functions with effective communication & interpersonal skills

“$HC = Indeed”

Job Types: Contract, Temporary

Salary: $32.00 - $35.00 per hour

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person