Summary:

At INB, a career is more than a job… it represents our active commitment to serve businesses in our local community. Our outstanding customer service and loyal customer base would not be possible without a strong staff who care about our customers and our community. As a Remittance Processor, your focus will be driven by superior customer service.

• Be attentive: strive to anticipate the needs of your customers.
• Go out of your way: deliver superior customer service with each interaction; be memorable.
• Collaboration: proactively cultivate customer relationships to contribute towards INB’s success
• Maximize personal productivity: express attention to detail, self-motivation, and adaptability.
• Build your talent: enthusiastically participate in opportunities to expand interpersonal skills.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Operate scanning equipment to image documents and checks while reviewing the quality of images.

Operate Image Track V, DS1210, and Burroughs scanners.

Ensure image quality of items scanned.

Perform preventative maintenance on scanners.

Place service calls as necessary.

Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

Previous banking experience preferred.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Other Skills and Abilities

Show attention to detail and work well in a 'high' pressure deadline-oriented environment; Must be able to sit for extended periods of time at a computer monitor; Must be able to work flexible and extended hours.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions have a high noise level.

Working conditions have a high noise level.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Illinois National Bank is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
From: INB