Job Overview:

Are you ready for an exciting opportunity to grow your career in the dynamic field of VoIP technology? Inabia Software & Consulting Inc is actively seeking a highly skilled VoIP Specialist II to join our team. As a VoIP Specialist II, you will play a crucial role in meeting and exceeding customer satisfaction standards, contributing to the growth of our company, and nurturing cross-functional relations.

Responsibilities:

• Meet or exceed customer satisfaction standards, measured in part by customer satisfaction surveys.
• Ensure proper and timely follow-up with business and government customers.
• Possess full knowledge of internal products, features, and services, and stay informed about competitor’s products and services.
• Train customers on purchased products and all self-serve options.
• Administer appropriate levels of communication with customers.
• Input accurate information into the Salesforce database.
• Coordinate customer training during implementation and onboarding.
• Utilize systems such as BroadSoft and Odin daily to add or modify customer’s call flow, services, and user information.
• Operate daily in accordance with company policies and procedures.
• Perform additional duties as assigned.
• Assist in the training of new VoIP Specialist team members on a selective basis.

Qualifications:

VOIP Specialist II

Required:

• At least two years in the VoIP Specialist role.
• At least two years of Company Operations/Customer Service experience.
• Ability to build and nurture cross-functional relations.
• Self-starter with the ability to manage multiple projects from start to finish, focusing on improved processes for internal and external customers.
• Excellent written, oral, and interpersonal communication skills.
• Previous experience with the sales and support of telephony, data, or wireless devices and emerging services.
• Proven knowledge in Odin, Broadsoft, and other self-service portals.

Preferred:

• Knowledge of telephony, wireless, and/or Internet service highly preferred.
• Four-year college degree strongly preferred.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Teams).