Employment Type: Full time Shift: Day Shift Description: Why Saint Joseph Health System? Saint Joseph Health System is a not-for-profit, multi-hospital health system located in North Central Indiana. Our system includes: 254-bed acute-care hospital at the Mishawaka Medical Center 58-bed acute-care hospital at the Plymouth Medical Center More than 85 providers in the Saint Joseph Physician Network What we offer: Competitive compensation and benefits packages including medical, dental and vision coverage. Retirement savings account with employer match Generous paid time off programs Employee referral incentive program Tuition/professional development reimbursement Nursing Scholarship opportunities JOB SUMMARY Assists the ambulatory care setting physician or other professional healthcare provider with the administration of direct and indirect patient care. Performs basic medical assisting procedures necessary to provide for care, comfort and safety of patients. JOB DUTIES Actively demonstrates the organization’s mission and core values and conducts oneself at all times in a manner consistent with these values. Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information. Accurately assesses patient symptoms, reactions, and physical condition and records data in the medical record. Documents vital signs and any other measures indicated by the condition or diagnosis of the patient per office protocol. Evaluates acute patient telephone calls and adds to daily schedule as appropriate. Provides counseling and/or direction to patient based on physician/healthcare provider preference or after consultation with provider. Performs office laboratory procedures, which may include assisting with collection, testing, handling, transporting, and documenting of specimens. Properly sets up exam room and prepares patients for examinations and procedures. Assists with procedures and examinations per physician/healthcare provider preference, i.e. gynecological exams, minor surgeries, electrocautery, biopsies, sigmoidoscopies, casting, sterile technique procedures, and specimen preparation. Demonstrates the ability to perform responsibly in emergency situations based on the assessed needs of the patient. Ability to identify a wide range of patient problems by having demonstrated age-specific competencies, and communicates patient needs to appropriate physician/healthcare provider and provide follow-up when indicated. Documents assessments, telephone calls, medication renewals, etc. in the medical record per established guidelines. Maintains the medical record by filing/scanning test results, charting lab results, and other filing as indicated. Performs selective clinical procedures as approved by policy and maintains appropriate knowledge and skill level. Examples: medication preparation and administration, dressing applications, suture removals, first aid, vision screening, audiometry, non-stress test, EKG, irrigations, etc. Communicates with patients and visitors in a professional, courteous, friendly and non-intimidating manner. Schedules tests, admissions, etc. for patients with area hospitals and facilities as ordered by the physician/healthcare provider. In doing so, maintains a good rapport and cooperative working relationship with all members of the office, other provider offices, hospital services, and community agencies. Provides a clean, safe environment for patients and associates. Assists in the care, preparation and maintenance of supplies adhering to the stewardship principals of the organization. Maintains knowledge and skills of front office operations. Assists as necessary with reception, medical records, scheduling and billing functions of the office. Knowledgeable of third-party payor policies and procedures, documentation requirements, and patient instruction procedures. Maintains scheduled office visits. Maintains technological competencies, organization, and neatness in the work area. Completes all mandatory in-services in required timeframe. Regularly assists co-workers as needed. Utilizes resources in a manner that reflects an understanding of proper stewardship. Performs other duties consistent with purpose of job as directed. Must be tactful in handling patient problems often of a highly personal and confidential nature. Must be able to maintain self-composure during frustrating interpersonal situations. Sustained mental attention required. Moderate to high levels of stress should be anticipated on a daily basis. Must be able to respond and react to emergency and changing situations calmly, professionally, and in an expedient manner. Must be able to work without constant direct supervision. Able to adjust communication skills to the level of the patient. May need to occasionally travel to other SJPN locations within the three-county area. Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needs. JOB SPECIFICATIONS AND CORE COMPETENCIES Education: High school graduate or equivalent and/or graduate of (1) a one-year medical assistant program (2) an accredited two-year medical assisting program. Previous experience/training in general medical office skills and procedures. Proficient/knowledgeable in medical terminology. Licensure: Certification and/or registration as a medical assistant through AAMA, AMT, NCCT or NHA or able to obtain within 6 months of hire. CPR certification or able to obtain within 60 days of hire. Experience: One to three years' experience in a medical or physician office preferred. Basic business office, clinical skills, and computer skills preferred. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.